Business Operations Client Relations
Resume:
Jorge Sosa
ABQ. NM *****
*******@*****.***
Qualifications
• Bilingual Innovative professional with 20+years of progressive experience within sales industry and the skills to drive business growth, capitalize on new revenue potential, manage multiple sale sights (DM in Training) and all aspects of daily business operations
• Expertise in sales, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.
• Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
Education
Technical Vocational Institution Associates Degree (Liberal Arts) - Central New Mexico
Work History
Entrepreneur Current
●Purchasing Vehicles at auction, finding suitable cars to maximize cash value.
●“Buyer” manages all aspects of vehicle, parts, mechanical issues, body repairs and marketing of vehicles for purchase.
Lifeline Program (Safelink/Assurance Wireless)
Director of Sales Sept. 2016-Jul. 2019
●Start Campaigns for low income demographic to service clients with a free phone.
●Recruit, Hire, Complete Background checks, Train, Inventory Control, Payroll and complete 1099’s.
●Oversaw 40 agents in Multiple States, maintain constant communication for best practices to insure quality.
●Highest producing Team to hit Caps, Annual Gross Average 6.5 Million.
Independent Contractor Jan. 2015-Aug.2016
●Business to business sales
●Online market
●Landscape and home repair
Sprint by Wireless Evolution Feb. 2012-Dec. 2014
Store Manager
●Operated a store in Coronado Mall and was in charge of six employees.
● Hired and trained all new employees.
●Daily operations, shipping, receiving, inventory, holding weekly meetings, Coaching employees when receiving low score cards. Weekly and monthly scorecard reviews.
●Achieved profitability in high competitive industry, and significant growth and services against 3 major competitors
●Grossed more than $2.5M net profit in sales.
●Was “Best of the Best” 3 months in a row and was #1 store 4 times in one year over 36 stores in 3 other markets.
CitiFinancial May. 2010-Jan. 2012
Branch Assistant Manager
●Consulted with customers about financial and personal Objectives and offered loan solutions.
●Managed branch operations and ensured compliance with all business and company procedures.
●Train, coach and keep the team motivated to achieve company objectives. Participated in development in each employee’s career by training in consumer lending, products and services.
●Provide exceptional service to ensure customer satisfaction and ensure continued relationship.
●Managed over 3000 personal and real-estate accounts combined.
●Managed collection activities including, consulting with customers on loan payment with past due accounts.
●Awarded the prestigious “Chairman’s Forum Award” for achieving top ten percent of all national branches for, outstanding growth in collections and insurance sales.
Kay Jewelers Jun. 2008-Jul. 2010
Assistant Manager
●Oversaw daily operation, shipping, receiving, inventory and call backs.
●Using information technology to record sales figures, for data analysis for forward planning.
●Managing stock levels and making key decisions about stock.
●Updating colleagues on business performance, new initiatives and other potential issues.
●Maintaining personal monthly quotas and surpassing quota by 15 to 20 percent.
●Achieved “Diamond Award” in SW Area for outselling everyone in my district associates in 2009.
R-Solution Jan. 2006-May. 2008
Sales Manager
●Responsible for daily store operations, Hiring, training, scheduling new trainings, weekly meetings.
● Insured quality control with associates when received low survey scores. Role play to insure QA.
●Motivating associates by creating additional incentives to secure higher productivity.
●Responsible for ensuring all employees hit monthly quotas.
●#1 Store in the SW region for 5 months.
America Online (AOL) Oct. 2004-Jan. 2006
CSR (Corporate Social Responsibility) Retention Lead
● Directed all customer service operations as well as sales and commercial business services.
● Oversaw 21 employees and accounted for 25 percent of Albuquerque site revenue.
● Create and execute procedures to improve efficiency and effectiveness of the department. Provided strategic direction and leadership in regards to customer satisfaction, quality assurance, employee engagement, and performance management.
● Introduced a culture of Servant Leadership through training, leading by example and employee development.
● Improved all measured statistics and met all company goals in six months. Ranking #1 or #2 in all stats out of 13 sites companywide.
● Moved site QA average scores from 87% to 94% and ranking up to #1 site in the company.
● Won companywide Call Center Contest ranking as the number one call center in the company two months in a row and was the first site to ever win the contest.
Whitehall Jewelers Mar. 2003-Sept. 2004
Assistant Manager
●Responsible for setting up monthly goals for associates.
●Organizing special promotions, displays and events.
●Dealt with customer issues and product issues they would occur.
●Notify customers on new policies and procedures.
●Maintain personal quotas given by the store manager.
Univision Radio May. 2002- Mar. 2003
Media Sales (Apprentice)
●Cold call new businesses and established businesses to promote radio spot commercials.
●Build relationships with business owners to ensure partner longevity.
●Follow up with current customers to ensure contract continuation.
●Help create commercial messages for customers who want radio spots.
MCI Telecommunications Feb. 2000- Apr. 2002
Telemarketing
●Received inbound calls to maximize telecommunication sales.
●Achieved 2 Awards for 1st and 2nd Quarters highest conversion rate.
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