SHAVONNE MANSON

Nashville, TN *****

615-***-**** - ad0zxh@r.postjobfree.com

PROFESSIONAL SUMMARY

Respected builder and leader of customer-focused team; instill a shared, enthusiastic commitment to customer satisfaction as a key driver of company goal attainment. Resolute customer service manager and administrative professional with 10+ experience in Corporate and Office Management. Consistently, achieved record high customer service satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Demonstrated strategic value to business in corporate, retail, and call center environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

SKILLS

Problem Resolution

Teambuilding & Training

ADP proficient

Resolving Issues

Customer Service Enhancement

Excellent Communication Skills

Payroll

Onboarding/IT

WORK HISTORY

04/2020 to Current Executive Assistant

Robert half inc

Manage Office- Shipping, Mail and Travel (Airflights, Car rental and Hotel) arrangements for 5 Partners

Invoicing and scheduling all specific meetings

Keeping the office up to date will all supplies needed Booking meetings with prospect investors

Ordering meals and coordinating the appearance of events Stocking and maintaining the office shipments

Answering multi-line phone

IT assistance and assisting with edits to spreadsheets for corporate meetings Monthly expense reporting

Oversee weekly payroll insertions.

01/2019 to 03/2020 Field Liaison Supervisor

AARONS – Atlanta, GA

Managed accounts in the Tennessee, Georgia and Texas Region, managed payment set up/corrections

Daily Credit Card audit for all regions

Communicate with store Managers on a daily with credit card arrangements Filing and Organizing store payments to make sure payments are ran according to schedule dates

Daily payroll adjustments to associates time edits Worked side by side with workforce management

Assisted with time off request and point metrics

Disciplinary and Corrective action plans administered Worked with store account manager with home visit payment arrangements Assisted supervisor with daily tasks for Field Team members, adhere to reporting and compliance.

Built partnerships with related organizations to develop support and gain greater attention for important issues.

02/2018 to 01/2019 Executive Administrative

Robert Half

Managing and issuing 6-month Equine Event Permits for the State of Georgia, managing all Direct manager expense reports, assist with entering companion animal complaints

Assisted with finding transportation for future adopted animals Managed driver's mileage and expense reporting

Ensure all drivers were up to date on licenses and training. 09/2015 to 02/2018 Office Service Manager

Novitex-Price Water House Coopers

Front office face-onboarding (new employees), Import & export file managing, report any office maintenance, data entry and deadlines Created excel spreadsheets, mail merge projects

Building access and IT assistance

Ensure adherence to business guidelines, safety, and security procedures Traveling to Train new office assistants

Assisting Partner events and meals for meetings.

04/2012 to 08/2015 Director of Service

Hilton Home 2 Suites

Worked in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assisted the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals Respond to audits that are completed by the company to ensure continual improvement is achieved

Managed and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Managed scheduling walks through for health inspection and permits Assisted with hotel driver compliance and permits for yearly inspections on all drivers.

09/2009 to 03/2012 Customer Service representative ACS, SPRINT

Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products Support is primarily related to external clients but may also assist/advise internal clients

Analyzes non-routine problems with equipment or software applications to identify problem area(s) and recommend corrective action Maintains log of problems so that recurring problems can be reported to product development

Manages problem resolution which may require follow-up and/or escalation to a higher level of expertise

Assisted situations which require adaptation of response or extensive research according to customer response.

EDUCATION

P. A: Communication

05/2004 BACHELOR'S Degree: BUSINESS MANAGEMENT

Western Ky University

GPA: 3.4

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