Customer Service Los Angeles

Mary Jo Gomez

Address: **** *. *** ******** **. #163, Los Angeles, CA 90065

Phone: 213-***-****

Email: ******.*****@*****.***

Objective:

Results-driven professional with a strong background in customer service, medical office and management seeking to leverage skills and experience in a dynamic work environment. Education

- Notary Public Licensed October 2023

-Property and Commercial Insurance Broker Certification Lincensed until 2024 Mark Russ School, Los Angeles, CA, August 2016

- Alcohol & Drug Counseling – Diploma

ICDC College, Los Angeles, CA, August 2012

- Travel Agent Tourism Certification

Pacific Travel Trade School, 1996

- High School Diploma

Saint Gregory Academy, Los Angeles, CA, June 1995

Work Experience:

Intake Specialist

The Matian Firm, APC - Los Angeles, CA

April 2022 - October 2022

-Screened and managed potential client inquiries through various channels and scheduled the appointment.

-Built client relationships with empathy and professionalism.

-Updated client status records and logs.

-Conducted initial interviews and documented notes. Licensed Insurance Producer

Briana Garabet Agency, Los Angeles, CA

January 2022 - April 2022

- Assist customers in obtaining the right insurance coverage for their needs, including home, auto, commercial, FAIR plan, and earthquake insurance.

- Provide exceptional customer service, addressing inquiries and customizing policies to meet individual requirements.

Internet Director

Ocean Honda of Whittier, Whittier, CA

April 2021 - January 2022

- Managed the Internet Department, overseeing operations, CRM, set internet pricing and lead management.

- Ensured comprehensive website knowledge and successful customer follow-up, appointment scheduling, and dealer trades.

Inventory Manager/BDC Manager/Internet Director

Ocean Honda North Hollywood, North Hollywood, CA

July 2018 - April 2021

- Efficiently managed inventory, coordinated dealer trades, and handled due bills and RDR processes.

- Supervised the BDC/Internet department and ensured top-notch customer follow-up and CRM management.

Customer Relations Manager / BDC Manager

Robertson Honda, North Hollywood, CA

October 2013 – July 2018

- Led customer service and appointment setting, managed various departments, and provided sales training.

- Oversaw Internet and Key Exchange departments and handled dealer trades and finance paperwork.

Drug and Alcohol Counselor

California Care, Glendale, CA

April 2012 – August 2013

- Conducted client sign-ups, scheduled treatment courses and sessions, and verified insurance.

- Managed facility operations, counselor supervision, and chart maintenance. Additional Experience (Summarized):

- Receptionist at Dr. George Suyat, M.D., Los Angeles, CA, April 2007 – April 2012

- Sales Representative at Robertson Honda, North Hollywood, CA, December 2004 – July 2006 Skills:

- Multilingual: English, Spanish, and Tagalog

- Customer service, training, and CRM management

- Medical office background

- Inventory and dealer trade coordination

- Insurance coverage analysis and customer follow-up

- Counseling, treatment planning, and client progress tracking Certifications:

- CPR and First Aid Certified (Expired)

- Alcohol & Drug Counseling Case Management

References available upon request.

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