Customer Service Talent Acquisition

JADA PAYNE

***********@*****.*** 678-***-**** Gainesville, Ga 30506

Summary

Productive Marketing and Recruiter Officer with over 3 years of track record for success in developing and administering Recruiting resources plans and procedures. Pleasant and approachable with a proven history contributing to the development of Recruiting and Marketing Department of the goals and objectives. Resourceful and meticulous Recruiter with over Five years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

Skills

CPR and First Aid Certified

Quick book certified.

Bullhorn

workday

Temp Works

3 year of Recruiting experience

Sourcing

Networking

Independent Decision Maker

Leadership and Coaching

Microsoft word and Excel Certified

Great Communication Skills and Customer Service

Time Management

Organization

Handles Fast Paced work environment.

Anticipates a problem before it occurred.

Attention to details.

Talent Acquisition

Recruitment

Recruiting and Sourcing

Recruitment Strategies

Candidate Pipeline Development

Experience

Motion Recruitment Flowery Branch, Ga

Talent Services: Recruiter (DevOps, Cloud & Site Reliability Engineers)

10/2021 - Current

Souring Candidates, Write and Post job descriptions on Major career websites, Evaluate and screen resumes and cover letters,

Conduct meetings via phone, zoom, or in person interviews, Networking, Sending In-mails, Writing pitches for Candidates.

Submitting candidates to clients, creating post on Linked-in, Identifying target tech profiles for your team through a variety of sources (e.g

Open web, job board databases, LI, job posts, ATS archives, LI network, Facebook, twitter, TIM, meetups, forums, Reddit and more), Conduct multi-medium initial, follow-up, tracking, & re-engagement outreach to prospective candidates (phone, Voicemail, email, In-mail),

Phone screen and pitch (service/jobs) to prospective candidates, qualify candidates, and collect ARPO as necessary for team as outlined,

Submit candidate's information into VMS systems (screen, tailor resume, understand bill rate, pay rate), Schedule interviews.

prepare candidates for interviews with clients and gather candidate feedback from post-interviews.

Manage process with candidate throughout the interview/closure process (pre-closure, advisory, closure and offer/acceptance)

Referred suitable candidates to relevant departments for additional assessment.

Reviewed resumes conducted phone screens, and managed candidate pipelines.

Developed job descriptions and postings to attract qualified applicants.

Negotiated salaries and other employment terms with successful applicants.

Collaborated with hiring managers to understand position requirements.

Staff Right Flowery Branch, Ga

Recruiter

04/2020 - 10/2021

Full Cycle of Recruiting, Worked with Managers to gather the staffing needs and requirements and job details, Write and Post job descriptions on career websites (indeed, Facebook, zip recruiter), Evaluate and screen resumes and cover letters,

Use recruiting tools like tests and assignments to assess candidates' skills such as forklift, conduct meetings via phone, zoom, or in person interviews,

Initiating Background Checks, Operating Temp-Works, Coordinating Appointment for Orientation, Networking,

Knowledge of employment law and practices, Project Management, Completing I-9, Provide marketing techniques such as flyers, ads.

Contact new employees and prepare onboarding sessions.

Relationship building with staffing clients, Attend job fairs, Solid knowledge of HR Policies

Utilize Temp Works to contact past and future employees.

Developed job descriptions and postings to attract qualified applicants.

Reviewed resumes conducted phone screens, and managed candidate pipelines.

Sourced and screened potential candidates for open positions.

Conducted in-depth interviews with top candidates to assess skills and fit.

Provided feedback to unsuccessful applicants on the status of their applications.

Negotiated salaries and other employment terms with successful applicants.

Collaborated with hiring managers to understand position requirements.

Maintained Applicant Tracking System records of all applicants.

Bill Worley Plumbing Gainesville, Ga

Office

08/2018 - 09/2020

Responsible for sales, Customer Service, answering phone calls, Invoice and filing, Coordinating appointments, Making customers satisfied with the product and work completed, Oversees all employees and their work ethic and responsibilities.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals.

Identified needs of customers promptly and efficiently.

Planned and completed group projects, working smoothly with others.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Displayed strong telephone etiquette, effectively handling difficult calls.

Hideaway Bay Marina Flowery Branch

Office Assistant

08/2015 - 07/2018

Responsible for Office Sales, Customer Interaction, Inventory and mailing statements to customers, Gas Dock Inventory, answering phone calls and concerns, Events for marketing the marina at boat shows and events.

Provided administrative support to staff members, including copying, and scanning documents, filing paperwork, and ordering supplies.

Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.

Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Coordinated travel arrangements for staff members, including making reservations for flights or hotels.

Managed office supply inventory by tracking orders and ensuring adequate stock levels are always maintained.

Performed data entry tasks into various computer systems accurately and efficiently.

Assisted with special projects as needed by researching information on the internet or through other sources.

Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Maintained an organized filing system of paper documents and electronic files.

Answered phone calls and welcomed visitors to office.

Greeted visitors or callers to handle questions or direct to appropriate staff.

Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.

Maintained business records by updating customer information.

Collected payments, issued receipts, and updated accounts to reflect new balances.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Answered telephones, directed calls, and took messages.

Proofread and corrected correspondence and reports for error-free documentation.

Greeted visitors, determined their needs, and directed them to the appropriate personnel.

Education and Training

Lanier Technical College Oakwood, GA

Bachelor’s in working on bachelor’s in early childhood and development

10/2023

University of North Georgia Oakwood, GA

Associates in In Business Management

05/2017

Activities and Honors

Participate in my child's Daycare activities.

Volunteer at Good News at Noon (Homeless shelter)

Volunteer with the children at Good News at noon.

Languages

Spanish:

Professional

English:

Native/ Bilingual

Accomplishments

2nd in my class for Number of Deals for Senior TA back in April

In the past 90 days, I have sent 462 InMail's alone and kept a 35% rating over the 90 days. I have different templates and come up with ways of attracting candidates through the network. In hopes of being able to really sit down with people and give them ways of getting their numbers up and attracting solid engineers for their roles.

I gladly accepted the position of leading the Atlanta office's TS department monthly meetings. I made it a priority of mine to be available for those who require assistance. On the first Friday of every month, we hold a meeting to discuss the team's shortcomings. The effect of these meetings has been able to help give courage to some of the people in the group, that have never given meetings before and allowed other to thrive on knowledge on certain problems to improve. I wanted to inspire confidence in entry-level TS recruiters to allow them to get a head start on their decided subject matter, thereby bolstering the team. I integrated the Charlotte office's TS department into them due to the two teams' already frequent collaboration in Full desk.

From March to May of 2023, I have accumulated $118,245 in total GP with 4 deals total.

Websites, Portfolios, Profiles

https://www.linkedin.com/in/halie-payne-593017173/

References

References available upon request.

Contact this candidate