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Help Desk Technical Support

Location:
Waltham, MA
Posted:
November 09, 2023

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Resume:

Rolfe H. Green

*** ******** ******

#***

Waltham, MA 02453

US

ad0zwk@r.postjobfree.com

Mobile: 781-***-****

Home: 781-***-****

SUMMARY: I worked in internal IT Departments in the role of a support specialist to provide an initial point of contact (via Help Desk environment), for

PC users requiring assistance with computer hardware, software, and

network problems. My skill set does include Unix/Apple/Microsoft Windows operating systems and applications, x86 based PC's and network fundamentals. I have demonstrated strong interpersonal and communication skills with the ability to represent the organization in defining and analyzing technical problems for software development. I maintained a 24/7 internet connected technical support line.

Please note Resume:

RESUME

OBJECTIVE: Seek employment opportunities in commercial and financial

Services to use expert technical, computer, and leadership skills for

Management, accounting, and investment business. Use technical skills and training – computer repair, maintenance repair, A+, networking, cabling, router setup.

EXPERIENCE: 1/2001 – 9/2019

Computer Consulting Network, Boston, MA

IT Consultant

Work: State Street Bank, Baybank, Polaroid, MGH, Home Depot, CVS, A1 Private Eye Synergy.

Online help desk, Apple Mac, Iphone, updates, virus control, computer rebuild, mail configuration, phone setup, web master, web design, hosting, email, ecommerce, computer, hardware, software, networks by contract; build computers for sale, setup and configure software, complete Internet connections.

Promote business on line with web page, email, and classified ads.

Build, install, and implement computer system with database of fund

raiser. Maintain computer system and promote outreach. Break/fix, troubleshoot with HP, DELL desktop, laptop, hardware, software. Performed troubleshooting and provided break/fix support for printer repairs, replacing rollers, fuser, and replacing maintenance kit. Reimage desktops and laptops using SCCM 2012

Deliver Internet ready computers, host websites, design web pages,

promote business world wide.

Trouble shoot systems locally, and establish secure networks worldwide. 7/98 - 9/2019

EDUCATION: 7/1973 Brandeis University Waltham, MA USA

Bachelor's Degree

- Graduated cum laude with honors in Philosophy and German.

SKILLS: Technical Support Repair, Service, Maintenance, Administration of Network – Network Administrator & Webmaster

Bilingual - German Expert Currently used/10 years

ADDITIONAL INFORMATION: Certificates in Computer Repair and in Automated Accounting. Enrolled in MSCE, CNA/CNE, A+ courses online with SmartForce CBT.

LANGUAGES: German, French, Spanish

SUMMARY

Desired Salary/Wage: 40,000.00 ARS Per Year

Current Career Level: Experienced

Years of total work experience: 10+ Years

Date of Availability: Immediately

Work Status: US - I am authorized to work in this country for any

employer.

Military Service member/Veteran: Yes

Target Job: Computer Consultant

Desired Job Type: Employee

Desired Status: Full-Time

Site Location: Boston

Description of my perfect job: I have experience in technical support and web hosting. I perform the duties of computer consultant, help desk, and web master. My ideal job would combine desktop and network support along with web design and online publication. I enjoy working in a dynamic, growth environment.

Target Company: Company Size: No Preference

Category: Computers, Hardware, Software

My ideal company is a large IT oriented company with great potential.

My primary focus remains on solving technical issues that potentially

help the company to grow faster. I enjoy the company of people, and work synchronously in organizational settings.

Target Locations: Selected Locations: Boston - Lexington

Relocate: Yes



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