Business Management Customer Service
Resume:
Nicholas Pascucci
Hollywood Fl, 33024
ad0zwc@r.postjobfree.com
Objective:
Dedicated and self-motivated professional with a background in business management and a strong interest in pursuing a career in Information Technology. Seeking entry-level Cyber security positions to leverage my analytical mindset, customer service skills, and determination to contribute to the success of an IT team. Have completed various forms of self-study in the last year in order to be prepared and qualified to enter the IT field. Education & Certifications:
Bachelor of Science in Business Management
Broward College, Pembroke Pines, FL
May 2024
Certificate of Business Specialist
Broward College
December 2019
CISSP, Cloud Computing Security, Incident Management Response Skills:
Technical Skills:
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
● Basic knowledge of Python programming
● Proficient with computer hardware and software troubleshooting
● Knowledge of popular Cloud security solutions
● Knowledge of penetration testing and hacking technique
● Solid security programming and security architecture knowledge Non-Technical Skills:
● Exceptional customer service skills
● Strong organizational abilities
● Effective multitasking capabilities
● Energetic and self-motivated
● Reliable and flexible with a willingness to take on additional responsibilities
● Strong leadership and people management skills
EXPERIENCE
IT Support Technician
Best Rents, Inc, Miami, Fl 2020-Current
● Assisted in providing technical support to end-users, troubleshooting hardware and software issues.
● Collaborated with the IT team to resolve technical problems and improve system efficiency.
● Contributed to maintaining accurate records of IT equipment inventory.
● Assisted in the setup and configuration of computer systems and audio visual equipment
● Diagnosed and resolved hardware and software problems, escalating complex issues as needed.
● Assisted in the setup and configuration of computer systems.
● Maintained detailed records of support interactions and solutions provided.
● Collaborated with colleagues to continuously improve technical support processes. UPS Store, Davie/Ft. Lauderdale, FL
Sales Associate/Floor Manager December 2022-May 2023
● Manage all aspects of day to day operations opening and closing, register and nightly till balancing
● Ensure 100% accuracy for shipping and receiving of all parcels
● Lead trainer on Fingerprint and background verification for state, federal and local agencies
● Tracked all claims both incoming and outgoing with 100% reliability
● Greet customers, educate consumers about products and services, and promote the business in a positive manner.
● Correctly received deliveries and properly stocked inventory. MedPro HealthCare Recruiter/ Sunrise August 2022-October 2022
● Follow candidate sourcing and recruiting strategies to drive the flow of quality applicants
● Initiate contact with prospective candidates within established timeframes
● Guide Healthcare Professionals through the necessary steps to complete required application forms
● Conduct screening of candidates via telephone
● Communicate and develop relationships with applicants during the beginning stages of the recruitment process
● Coordinate presentation and interview schedules
● Accomplish department objectives through the creation and use of customer service practice ZRS Management/Ft. Lauderdale, FL October 2021-June 2022 Senior Leasing Consultant
● Built and maintained a thriving community that catered to resident service needs and expectations
● Motivated, coached, and engaged a team of 5 to effectively market, lease, and operate at a high level
● Communicating with prospects on the phone or in person
● Advising clients how to match various furniture items
● Coordinated all property management, maintenance, development, and construction projects
● Analyzed and delivered accurate financial and operational performance reports. Decreased errors by 18%
● Managed the physical and financial performance of property in accordance with the established budget
● Developed and maintained strong relationships with property owners, tenants, vendors, and contractors
Ashley’s Home store/Ft. Lauderdale, FL June 2020-August 2021 Senior Sales Associate
● Responsible for promoting and selling products
● Attract new customers
● Communicating with prospects on the phone or in person
● Advising clients how to match various furniture items
● Create an invoice and present financing options that would be beneficial to the customer
● Manage inventory
● Manage deliveries
● Generate and follow up with prospects
First Service Residential/Ft. Lauderdale, FL February 2019-December 2020 Front Desk /Supervisor
● Schedule contractors and outside services providers and ensure they have their Certificate of Insurance on file
● Schedule all move-ins and move-outs to ensure smooth transition for tenants
● Control guest/vendor access to residential floors through elevator control system
● Control access to amenity areas such as the spa, pool and fitness center
● Review daily front office procedures and facilitate communication between owners and maintenance team members
● Monitor security cameras, exterior doors to the building and maintain a secure environment for residents
● Ensure all areas are maintained in a professional and clean manner during shift
● Follow all safety and security policies, programs and procedures
● Coordinate deliveries of packages
● Greet residents and their guests
UPS Store, Davie/Ft. Lauderdale, FL June 2018-February 2019 Sales Associate/Floor Manager
● Manage all aspects of day to day operations opening and closing, register and nightly till balancing
● Ensure 100% accuracy for shipping and receiving of all parcels
● Lead trainer on Fingerprint and background verification for state, federal and local agencies
● Tracked all claims both incoming and outgoing with 100% reliability
● Greet customers, educate consumers about products and services, and promote the business in a positive manner.
● Correctly received deliveries and properly stocked inventory Maurice Kassimir & Associates, New York August 2017-May 2017 Administration Assistant/Event Coordinator
● Led administrative duties for the conference center and event planning for corporate events
● Routed important time-sensitive documents to appropriate departments
● Managed reservations for the conference center
● Scheduled and transcribed all staff meetings
Projects:
[Include any relevant IT projects, such as personal projects or coursework, highlighting your technical skills and achievements.]
Volunteer Experience:
Co-Founder, "NO DAYS OFF" Basketball Camp
● Co-Founder of “NO DAYS OFF” Basketball Camp, which provides basketball skill training to disadvantaged children
● Planned and organized camps for over 150 student-athletes to showcase their skills in front of college coaches
● Provided mentorship and helped to provide a safe, fun environment for all campers
● Spread awareness of opportunities with various collegiate scholarships for student-athletes to help continue their education
Professional References:
Jason Kay
Property Manager, One Thousand Museum/Miami
Jenet Burgos
Director of Operations - Maurice Kassimir & Associates 212-***-****
Pedro Sesant
Owner- Best Rents, Inc
Brian Dedona
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