Customer Service Representative
Resume:
KELLY
THURMAN
****************@*****.***
Latonia, KY 41015
Motivated customer service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
Waffle House - Server
05/2013 - 10/2023
Telephone Secretarial - Customer Service Representative Cincinnati, OH
J&k Window Cleaning - Window Cleaner / Janitorial Services Sub Contracto
Dayton, KY • 10/2010 - 04/2013
Fifth Third Bank - Customer Service Representative Cincinnati, OH • 10/1998 - 01/2002
WORK HISTORY
• Served food and beverages promptly with focused attention Worked with POS system to place orders, manage bills, and handle complimentary items.
•
Explained menu items and suggested appropriate options for food allergy concerns.
•
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
•
Seated customers in timely manner by managing reservations and waitlists skillfully.
•
Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
•
Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
•
Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
•
Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
•
Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
•
SKILLS
• Product Knowledge
• Appointment Scheduling
• Paperwork Processing
• Call Management
• Data Entry
• Prioritization
• Customer Relations
• Customer Service
Dayton High School Dayton Ky
05/1986
Diploma
EDUCATION
Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
•
Contact this candidate