Customer Service Representative
Resume:
Jessica Swann
Richfield, MN ***23
ad0zv6@r.postjobfree.com
Highlights: Executed daily operations of retail, restaurant, hotel functions.
Planned employee schedules, hired workforce.
Managed 40 employees and instrumental in monitoring labor hours.
Handled customer and employee conflicts and complaints.
Created training programs for new and existing employees.
Ordered products for daily operations.
Conducted Monthly inventories.
Created and formatted Employee codes of conduct.
Created and formatted Employee probation agreements.
Created a positive environment to keep Employee morale high.
Experience:
Target Corporation (retail)
Plymouth, MN
Customer Service Representative 2015 to present
Sky Bridge Marketing Group
Green Field, MN 2013 to 2015
Customer Service Representative
Sheraton Minneapolis West 2013 to 2013
Minnetonka, MN (Left due to FLMA)
Assistant Food and Beverage Manager
D. Michael B.'s
Albertville, MN
Assistant General Manager 2006 to July 2013
Olympic Hills Golf Club
Eden Prairie, MN
Dining Room-Banquet Manager 2001 to 2006
Golden Valley Country Club 1997 to 2001
Golden Valley, MN
Restaurant Manager
Syncorp 1994 to 1997
Richfield, MN
Operations Manager
Education:
Holy Angels Academy
High School Diploma 1984 -1989
Inverhills Community College
Inver Grove Heights, MN
Liberal Arts 1991 - 1993
Argosy University
Eagan, MN
BA Psychology 2014 - 2019
Additional Training:
Attended managing employee / customer relationship seminars
Attended Red Cross Certification seminars
Languages: Spanish: Semi Fluent
Personal: I am a Transgender Woman. My Journey has educated me well beyond the typical standard life and institutional teachings. These lessons learned are in valuable; yet, a huge value I bring to any prospective employer.
Accomplishments:
I’m in the intense creative working processes of writing my autobiography-poetry book.
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