ZEINNA M. WEBER

Marrero, LA *****

504-***-****

ad0zui@r.postjobfree.com

Summary

Highly motivated and results-oriented professional with a proven track record of inspiring teams to achieve both individual and company specifics and objectives. Dedicated to optimizing profitability and delivering outstanding customer service, addressing customer inquiries, ensuring exceptional service delivery, and coordinating facility services to resolve customers issues effectively and efficiently.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) E-mail Keyboarding 10-adding machine Typing 40-45WPM; Cashing Handling/Balancing registers; Displaying excellent Customer Service and Promotion/Implementing new Products

Experience

United States Postal Service, USPS November 2012 to February 2022

Front-End Customer Service Director

Accountable for daily cash drawer reconciliaBon at the retail window

Managed inventory of stamps, retail products, passport acceptance, money orders, etc

Responded to and resolved customer claims and inquiries related to postal delivery regulaBons

Oversaw the monthly Voyager Fleet Card Report, maintaining records and updates

Assigned vehicles to drivers using the SEAM system

Handled the replacement of lost or stolen gas cards and obtained approval for over-limit expenditures from VMF.

Capitol One August 2009 to November 2012

Lead Bank Teller

Processed customer deposits, withdrawals, and payments

IdenBfied customer needs and promoted current offers to customers, supporBng the bank sales team

CulBvated strong professional customer relaBonships, enhancing customer saBsfacBon and product knowledge

Managed account opening and closing, payment posBng, and daily account updates

Cross-sold banking products based on customer requirements

Conducted daily audits, including safe deposits, foreign currency, and nightly cash drops.

Amtrak August 2005 to August 2009

Ticket Agent TPMS Clerk

Accumulated and entered data into the Train Provisional Management System (TPMS)

Retrieved monthly reports and system manuals, corrected data, and processed 896s

Conducted end-of-month inventory and audited POS reports and accounBng procedures

Verified all pre-loaded documents and updated PARA into the computer system

Balanced cash drawers and managed overages/shortages, including daily deposits

Assisted with reservaBons and handled telephone inquiries and customer requests

Maintained communicaBon with conductors, engineers, bus drivers, and transportaBon officers.

Education and Training

Dillard University

Bachelor of Business Management

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