FABRIZIA FRANCO

Beltline, Downtown / T*R*R* Calgary, AB 403-***-**** E-mail: ad0zug@r.postjobfree.com

OBJECTIVE: ADMINISTRATIVE ASSISTANT

SUMMARY OF QUALIFICATIONS:

Committed and detail-oriented Administrative Assistant with 10+ years of experience, providing support to all levels of management of leading multinational companies.

Analytical and problem-solving skills using initiative and interface between departments, to achieve a common goal.

As a self-starter, planning the tasks workflow and anticipating potential obstacles, multi-tasking when needed.

Focused on providing excellent customer service to internal and external clients, building relationships in a positive

‘can do’ attitude. Organized, able to set priorities, with a collaborative teamwork style, in a proactive manner.

Strong experience in administrative tasks such as invoice payments on SAP, maintenance of records (paper and digital information filing systems), preparation of correspondence and documents, expense reports, meeting coordination, preparation of presentations, multiple calendars management on Outlook and data entry.

Microsoft Office proficiency (Word, Excel, PowerPoint, Adobe, Outlook) and ERP systems such as SAP. Teams and Zoom

Fluent in English (verbal and written communication) and Portuguese as a native speaker

Reliable in dealing with confidential matters with ethics, discretion and professionalism, completes my profile.

PROFESSIONAL EXPERIENCE:

* BMO Nesbitt Burns Bank of Montreal

Position: Branch Operations Administrator (Administrative Assistant) May, 2022-June, 2023

Administrative back office support to 2 branches, working in a processing centre, receiving all sort of administrative requests to be processed in the bank’s systems within a timeframe, in a first come first served basis, having a broader understanding of policies and procedures before processing the requests, using Best Practices guidelines.

Main tasks: financial and transactional processing, reporting, filing the proper documentation for future compliance and audits, working collaboratively in a team work and fast paced environment, in order to achieve business excellence delivery, assisting to top-level directors of Wealth Management Advisory teams and their assistants.

Performance of various administrative activities assisting a team of 80+ employees of 2 branches, aiming to meet operational goals, and clients’ needs, maintaining a high level of customer service to internal and external stakeholders, providing a positive experience, identifying problems and reviewing related information and policies to develop solutions.

* URBAN Fare (Save-on-Foods)

Position: Restaurant Clerk (Customer service) Mar, 2021-Oct 2021

Customer service representative, listening to customers’ needs and providing corresponding assistance.

* SHOPPERS Drug Mart

Position: Retail Associate (Customer service) Jan, 2019-Oct 2019

Cashier, providing friendly customer service in a fast-paced environment.

* ORICA Brazil (Multinational Mining Company) Aug, 2012-Jan, 2018

Position: Administrative Assistant - Headquarters

Administrative support to a team of 15 people, expense reports and invoice payments process on SAP, maintenance of financial records for audits, office supplies and inventory control, presentations in PowerPoint for events, staff meetings and workshops, assistance to the manager during the office refurbishment (dealing with different vendors such as architects, furniture and equipment suppliers, acting as a liaison between third parties and the management);

Meetings coordination, projects management, compilation of data and reports. Coverage of front reception desk greeting customers, assisting visitors and answering phone calls.

* NESTLE Brazil (Multinational Processed Foods Industry) Jan, 2011-Jun, 2012

Position: Administrative Assistant - Plant Manager

Assistance during guided Plant tours offered to core clients (international visitors) and all travel arrangements for these visitors, mostly from abroad; Coordination of small events such as workshops, monthly meetings, providing PowerPoint presentations and data reports. All administrative routines, including invoices/vendors payments processed on SAP.

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* PETROBRAS Oil Refinery (Brazilian Oil Refinery) Feb, 2009-Dec, 2010

Position: Administrative Assistant - Directory

Preparation of monthly report meetings for the entire Directory. Input of payments and expense reports on SAP, standardization of all correspondences and maintenance of both electronic and paper files;

Coordination of meetings with Directors, headquarters representatives and local third parties.

* NOVARTIS Brazil (Multinational Pharmaceutical Industry) Mar, 2006-Sept, 2008

Position: Administrative Assistant - Marketing Dept.

Organization of monthly meetings/events for the entire department staff, coordinating venue arrangements, coffee break/catering, handouts and gifts distribution. Responsible for coordinating the workflow of promotional material approval (follow-up and deadline management).

EDUCATION:

* Calgary:

GLOBAL VILLAGE ENGLISH LANGUAGE SCHOOL Jul, 2018-Nov, 2019

English as a second language course, focused on ESL programs.

BOW VALLEY COLLEGE (DIRECTIONS FOR IMMIGRANTS) Nov, 2019-Mar 2020

Directions for Immigrants is operated by Bow Valley College. It’s a no-cost career service centre that helps

Internationally educated professionals secure professional employment and gain accreditation.

Attendance in multiple workshops as described below:

. Clear Communication for Business . Power of Positive Attitude

. Marketing your Transferable Skills . How to Information Interview

. How to Network . Personal Presentation Skills

. Job Search Strategies . Industry Network Sessions

(Certificates available upon request)

* Brazil:

Bachelor’s Degree in Bilingual Administrative Assistance

Anhembi Morumbi University - Brazil Jan, 2004-Dec, 2006

English as a second language - Advanced level

Berlitz Language Centre - Brazil Jun, 2000-May, 2001

LANGUAGE SKILLS:

Fluent in English - verbal and written business communication

Portuguese as a native speaker

VOLUNTEER WORK:

Canadian Red Cross Society Jan, 2021-Mar 2021

Position: Human Resources Assistant

Support to HR Department in the onboarding and offboarding processes of new employees and volunteers in the system.

Candidates’ background checking and training assignments.

Contact this candidate