Customer Service Retail Associate

Experience

TJ Maxx CA, Marysville

Retail Associate 09/2023 - Present

Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events and store locations Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained

Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines

Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries

For a closer look into the role

Jack in the Box CA, Marysville

Crew Member 03/2019 - 07/2021

Their duties include greeting customers and inputting their order requests into a computer system, working as part of an assembly line to cook and package orders and maintaining a clean workspace by sanitizing surfaces before, during and after shifts. McDonald's CA, Roseville

Manager Assistant 02/2005 - 07/2019

The First Assistant ensure all employees have proper documentation upon starting work. They are also responsible for keeping existing crew up to date on training and motivated to perform at a high level. The First assistant also generates a weekly schedule that supports the stores sales goals.

Home Care Assistance CA, Yuba City

Caregiver/Personal Assistant 02/2017 - 06/2019

Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible. Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor. Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents. Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.

Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures. Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas. Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance. Daniela Toche

1725 Deborah Ln, Marysville, CA 1-530-***-****

ad0zu9@r.postjobfree.com

Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.

Encourages teamwork through cooperative interactions with co-workers. Skills

Food service, Customer service, Time management, Leadership, Guest services, Restaurant experience, Communication skills Education

Lindhust high school Olive, CA

General 06/2005

3.0 GPA

Languages

English, Spanish

Certificates

CPR, Food handlers

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