Doris Wilkins ad0zt4@r.postjobfree.com

870-***-****

Education:

University of Arkansas at Pine Bluff Pine Bluff, AR B.S. Chemistry 1986

University of Arkansas at Little Rock Graduate Applied Statistics Certificate August 2012 Experience:

PROAMPAC El Dorado, AR

Quality Manager (10/2020 – 10/23)

Responsible for ensuring that the Quality Management System (AIB, GMP, FSI) are being followed

Work in conjunction with Manufacturing Management to ensure that all manufacturing and quality assurance procedures are being performed

Responsible for ensuring that all quality personnel are trained to perform their respective job functions

Responsible for the direct supervision of the QA Technicians

Manage customer complaint and reject process to ensure accurate root cause analysis, timely response, and determination and implementation of corrective actions

Manage materials moving in and out of non-conformance and working through defective product

Work with manufacturing to ensure product conformance through documented process monitoring and process controls methods

Maintain HACCP based food safety program

Manages all quality-related internal/external audits including customers and third-party audits

Follows trials, ensuring success

Troubleshoots quality issues that affect the quality of the product

Monitors and audits Quality Programs for effectiveness

Manage the Environmental Testing Program

STANT Pine Bluff, AR

Supplier Quality Engineer/Production Supervisor (04/19 – 09/20)

Conduct weekly Layer Process Audits

Maintain a supplier database

Liaison between Suppliers, Production and Receiving

Works cross functionally with Operations and Quality to drive to root cause corrective action of Suppliers issues

Support New Product Development product launches

Experienced with PFMEA, Control plans and PPAP Process

Approval of PSW (Parts Submission Warrants)

Supports new supplier evaluation and qualification including inspection and First Off Samples

Supervise the Supplier Change Requests

Create MSA’s for supplier’s samples and return material

Create and manage the VMIRs (vendor material inspection report) and Cost recoveries

Issue Certificate of Compliance

Create Weekly and monthly Supplier Quality reports PaperWorks Industries Inc. Hastings, NE

Quality Assurance Manager (2/16 – 4/17)

Use statistical methods and Minitab to reduce waste

Manage quality system that is driven to reduce process variation and ensure plant compliance

Complete Declaration Documents

Use Six Sigma training to lead waste reduction cost savings team

Support various teams ensuring success

Conduct root cause analysis and problem solving of defective material and customer complaints

Direct QA Techs that are engaged in the inspection and testing activities to ensure quality control over paper board and final products

Serve as plant contact for quality and customer issues

Manage and improve the ISO and AIB systems

Investigated and resolved issues with test equipment

Maintain calibration and repair of test equipment Graphic Packaging International, Inc. Monroe, LA

Quality Supervisor/Six Sigma Black Belt (2/13 - 2/16)

Complete Six Sigma Black Belt projects

Lean Kaizen Event

Supervise quality system that is driven to reduce process variation and ensure plant compliance

Ran trials that drove continuous improvement of production

Conduct root cause analysis and problem solving of defective material

Minimize costs by ensuring that the paper board is of good quality

Overseeing gauge requirements, frequency, and methods to ensure compliance to process and product specifications

Direct CI Techs that are engaged in the inspection and testing activities to ensure quality control over paper board and final products

Serve as plant contact for quality issues

Manage customer specification system

Complete yearly MSA’s

Coordinator of Customer and Corporate Audits

Investigated and resolved issues with test equipment

Maintain calibration and repair of test equipment Cellu Tissue Wiggins, MS

Quality Assurance/Environmental Engineer (2/08 - 3/10)

Investigated causes of customer issues and develop trials for customer satisfaction

Customer visits

Performed statistical analysis and calculated specification limits

Supplied monthly quality reports to management

Provided support to the sales, customer services, and finance groups

Investigated and resolved issues with test equipment

Maintain calibration and repair of test equipment

Ran trials for paper improvement

Product development of new paper grades

Managed and updated quality systems

Managed monthly environmental reports

Improved customer satisfaction by 20%

Reduced quality complaints from Million down to $169,000 (bonus paid) RR Donnelley/Banta Danbury, CT

Quality Assurance Engineer/Production Supervisor (10/05 - 1/08)

Oversee the scheduling of work within the department to ensure a smooth and efficient workflow

Maintain the highest quality product in the finishing department

Take the necessary steps to be sure the job is being processed according to customer requirements

Approve all jobs including the operator checklist and quality samples

Review jobs to best utilize the equipment in the finishing process with production, sales and planning department

Set production and make-ready goals for the operators

Improve plant productivity

Improved on time delivery by 40% (bonus paid)

Developed and implement paper yield measurement systems

Tracked and analyzed paper yield data for yield improvements

Identified and managed paper yield improvement projects

Developed and implemented systems to improve paper purchasing

Developed and implemented quality claim program

Reduced pounds of paper over shipped

Developed and implemented production tracking databases

Organized and directed waste reduction teams

Process investigations of root causes of high paper waste

Improved in the quality of purchased paper by $81,000

Cost reduction due to paper waste reduction from 55M down to 45M International Paper Pine Bluff, AR

Quality Assurance Engineer/Laboratory Supervisor (2/97 - 9/03)

Analyzed test data and made proper disposition

Used Pearson correlation, Descriptive Statistic, Normally Test, T-Test

Developed weekly and monthly reports

Investigated causes of out of specification paper and implemented corrective actions

Monitoring of the Environmental and Safety program

Tracked data trends for improvement of product

Ensured that the gauging systems of the nine machines were testing correctly

Used statistical methods to calculate the slopes or offsets needed in the systems

Performed statistical methods such as control charting, CpK analysis, and data analysis

Supplied monthly reports to management

Team Leader of paper break reduction team

RR Donnelley /International Paper’s paper break reduction improvement – 20%

Improved Accuray gauging system calibrations over 2002 – no claims

Managed approximately 50 employees

Purchased chemicals and supplies for testing of pulp and paper

Supervised safety training and on the job training of employees

Supervised pulp, paper, and environmental testing

Monitoring of the Environmental and Safety program

Purchased testing equipment

Analyzed testing equipment using statistical methods such as repeatability and reproducibility and correlation studies

Maintained qualification of the ISO 9001 systems for both Quality and Environmental

Various department objectives met or exceeded

Engineer/ Process Supervisor (2/94 - 2/97)

Developed and ran trials for improvement of the paper and cost reduction

Troubleshooting quality issues

Developed and implemented specification books for tests and roll construction

Develop new paper grade

Managed chemical inventory

Produced coating and chemicals for paper machine

Managed coating formulations

Scheduled employees for work and scheduled shutdowns for maintenance of equipment

Maintained equipment (pump, valves, etc.)

Analyzed incoming raw materials

Troubleshooting of coating and chemical issues

Assisting with shutdowns and start-ups

Managed approximately 54 employees

Various department objectives met or exceeded

Quality Assurance Engineer (9/92 - 1/94)

Ensured A-1 quality of the board by analyzing test data and made proper disposition of board

Developed weekly and monthly reports

Investigated causes of out of specification and implemented corrective actions

Tracked data trends for improvement of product

Investigated customer claims and implemented corrective actions

Various department objectives met or exceeded

11/86 - 9/92 Various manufacturing and technical positions Certifications:

Lean Six Sigma Black Belt, HACCP

Special Skills:

Proficient in MS Word, Excel, PowerPoint, SAS Programing, Minitab Certified, PPR, Internet Explorer, JD Edwards, SAP

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