TONI CHILDS

Lake Elsinore,Ca ad0zs9@r.postjobfree.com 720-***-****

PROFESSIONAL EXPERIENCE

Sunrun Solar Nov 2020 – Current Field Service Coordinator

• Review of Customer Contracts prior to Solar Installation

• Obtain Homeowner Property Records, Deeds, Liens and Tax Information

• Verify Customer Credit Eligibility - Collections

• Pilot Program - Appointment Setting

• Case Resolution

• Escalation Handling

• Performance Management

Preferred Homecare July 2019 – Oct 2020 Customer Service Manager

• Revenue Cycle Management

• Billing Analyst – Invoicing

• KPI Reporting : call volume, service level and abandon rate

• Provided education on compliant billing procedures and HIPPA guidelines • Process Improvement

• Payroll

• Recruing

Temp Staffing Assignments Nov 2018 - July 2019 Revenue Cycle Management

• Radiology, Infusion and Drug Screen Billing

• Revenue Cycle Management

• Daily Leger Reporng

• Billing Analyst

• Invoicing

Zynex Medical Nov 2014- Aug 2018 Customer Service Supervisor Claims Denials Supervisor

• Revenue Cycle Management

• Billing Analyst

• Successful turnover of 108K in denied claims

• KPI Reporting : call volume, service level and abandon rate

• Provided education on compliant billing procedures and HIPPA guidelines • Process Improvement

• Insurance Contract Review

Apria Healthcare Aug 2001- Feb 2014 Area Customer Care Center Manager

• Supported 22 Branch’s providing customer service, intake, data entry, phones, billing and sales support with a team of 130-150 Agents

• Process Improvement

• KPI Reporting : call volume, service level and abandon rate

• Revenue Cycle Management

• Recruing, Hiring and On-Boarding

• User Acceptance Training

• Vendor – Project Management Support

• Liaison Officer

• Business reviews

• Budget Profit and Loss

• Government Audits

• Insurance Contract Review

• Subject Matter Expert

• Payroll

• Served in various roles and capacities during my tenure to include: Intake Coordinator

(2001-2002), Travel Coordinator (2002-2003), Medicaid Prior Authorization Specialist

(2003-2004), Sr. Revenue Qualification Specialist (2004-2005), Revenue Qualification Team Lead

(2005-2007), Revenue Qualification Supervisor (2007-2008), Revenue Qualification Manager

(2008-2011), and Customer Care Center Revenue Manager (2011-2014) PEDIATRIC SERVICES OF AMERICA Jan 1999- Aug 2001

Patient Service Representative – Respiratory Therapist

• In Home - Patient Care

• Managed Client Accounts

• Oxygen, Cpap/Bipap, Apnea Monitors, Enteral Feeding Pumps, and Nebulizers, Ventilators

• On call

• Equipment maintenance

• JACHO

• Clinical Assessments

• Medical Chart Documentation

COLORADO STATE VETERANS HOME Jan 1998- Jan 1999

Nursing Assistant – Emergency Medical Technician

• Patient Care

• Clinical Assessments

• Medical Chart Documentation

• Liaised as Event Coordinator

EDUCATION

• Colorado Mountain College

• Associates in Arts, General Studies in Business Management

• EMT

• CPR Certification

SKILLS

Payroll - ADP Kronos Paychex, Salesforce, Citrix, Recruing, Revenue Management, Process Improvement, Billing Analyst, Medical Terminology, Microso Excel, Word, PowerPoint, Outlook, Concur, Waitress, Bartender, Personal Coach

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