Data Entry, CSR, Medical Insurance, Administration & Human Resources
Resume:
Tania Webster
**** ****** **. ****** ****, AR ***09
870-***-**** email: ad0zs4@r.postjobfree.com
Skills
●Microsoft office, Word, Access, PowerPoint, Excel, Outlook
●QuickBooks, Spreadsheet, One Note
●Case Review / Management
●Scheduling
●Application Processing
●Field Support/ Trainer
●Human Resources
●Federal Poverty Guidelines
●Computerized Case Work Management
●Budgeting, Billing
●Material Training
●Administrative Assistance
●Employment Assistance
●Office Management
●Organizational Skills, Time Management
●Data Entry
●Communication Skills
Education
●University of Arkansas at Pine Bluff - Little Rock, AR
oBachelor of Science in Business Administration and Management
Professional Experience:
ICONMA, LLC “MAXIMUS”
January 2022 – June 2023
Enrollment Eligibility Specialist_- Operations Support
Review and Verify New Medicaid Insurance, SNAP & TANF Enrollment applications against client information provided in computerized systems.
Adhere to state guidelines upon approval or denial of Medicaid Insurance applications.
Review & utilize data from multiple systems while maintaining client confidentiality.
Respond by sending notices to clients about the status of their SNAP, TANF or Medicaid applications or information needed to be returned for determination.
Mind Lance “Centene Corporation” – Little Rock, AR April 2020- Dec 2020
Customer Service Representative – Billing and Enrollment
Review & Process Open Enrollment Insurance Applications
Perform application registration, case management & eligibility determination of applications.
Process Outreach calls to client or Broker for missing documents
Document information regarding verifications requested/ received.
Spherion Staffing “Centene Corporation” – Little Rock, AR Dec 2019- March 2020
HICS Admin Data Entry Specialist
Assist customers that call in to make payments on their insurance accounts.
●Provide clients with solutions to their questions about their accounts while maneuvering through different systems.
●Transfer clients to prospective departments in a timely manner to assist with other issues at hand.
●Organize client information and accurately input the information into the systems.
●Proof-read and finalize client letters for accurate information of account numbers and payment amounts before mailing them.
Arkansas Insurance Department - Little Rock, AR
Feb 2019 – Aug 2019
Data Entry Operator
●Review & prepare documents for scanning by sorting through files and separating pages that are to be scanned.
●Applying required coversheets to files before scanning the document
●Validating information through the Division's claims system
●Perform Material Trainings and updates of resources with Supervisor.
●Ability to type 50 WPM, Use of MS Office & Electronic spreadsheet.
Arkansas River Education Services Cooperative - Pine Bluff, AR
Aug 2016 – Apr 2018
Home Base Educator
●Educate income eligible parents to prepare home aged children for Head Start.
●Data entry, clerical filing, and case management to ensure retention of clients.
●Maintain client retention and prevented turnover by 25% for the company.
●Case documentation & management of family needs and progress.
● Develop & maintain partnerships with outside vendors and organizations to
provide resource assistance to families within State and Federal Poverty
guidelines.
Pine Bluff Jefferson County Economic Opportunity Commission - Pine Bluff, AR Apr 2016 – Aug 2016
Family Service Enrollment Specialist
●Supervise home visits to ensure family partnerships were implemented and
maintained.
● Implement individualized plans to promote self-sufficiency, evaluate and monitor family’s needs and progress by case management.
● Interview clients to determine program eligibility and budgeting of funds to
alleviate crisis situations within accordance Federal & State requirements.
●Administrative duties, case management, data entry, clerical input and filing of client cases to ensure proper policies and procedures were maintained.
Verizon Wireless Call Center - Little Rock, AR
Sept 2014 – Jun 2015
Customer Service Representative
●Handled large call volume and multi-tasked while maintained focus on the customer.
●Reviewed customer account information while on call to identify issue and solved it properly.
●Utilized tools and on-line resources on every call to make appropriate recommendations to customers.
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