Store Manager Customer Relations
Resume:
P
Sandra Scudder Peevey
ad0zs0@r.postjobfree.com
Bradford, AR 72020
SUMMARY
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Customer-oriented Store Manager offering over 36 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Reliable Store Manager with 36 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
SKILLS
Employee supervision
Training and mentoring
Customer relations
POS systems operations
Employee supervision and motivation
Store opening and closing procedures
Accurate cash handling
Reliable
EXPERIENCE
Dollar General Store Manager
Bradford, AR
Dollar general/ Oct 2009 to Current
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Hired and trained employees for expansion store.
Fostered healthy team environments to promote collaboration and boost productivity.
Wal-Mart Associate
Newport, AR
Wal-Mart/ Feb 1984 to Jun 2009
Cashier
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Department Manager
Helped customers by answering questions and locating merchandise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Inventory Control Specialist
Followed company policies, rules and procedures to promote company goals and maintain safety.
Completed assigned training to stay updated on important policies and procedures.
Recruited, hired and trained new staff to develop with excellent product knowledge.
Receiving Manager
Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Investigated inventory discrepancies to maintain recordkeeping validity.
Liaised with vendor representatives to rectify damages and shortages.
Prepared inventory for shipment by attaching tags and labels.
Consistently met company and department objectives within budget and time constraints.
Recruited top talent through interviews and personnel recommendations.
Handled departmental scheduling to maintain proper staffing for shifts.
Supervised staff of 10 in daily activities, delivering continuous training and coaching to bolster each employee s skill set.
Implemented on-the-job training activities to cross-train employees on various tasks.
Adhered to company audit rules during inventory counts with 96% accuracy.
Weekend Convience Store Manager
Newport, AR
Rozella Jackson/ Feb 1998 to May 2000
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
EDUCATION AND TRAINING
High School Diploma
Newport High School May 1983
Newport, AR
Some College (No Degree)
ASU Newport Campus
Newport, AR
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