Ali El-Mokdad Clinton, MI 586-***-**** linkedin ad0zrk@r.postjobfree.com

Results-driven sales professional with 8 years of customer service experience, specializing in upselling, lead generation, cold calling, and sales strategy. Proven track record of achieving top 1% cold calling performance and improving customer retention. Seeking a challenging role in sales or account management. Experience:

Sales Representative, CNFT – June 2023-Present

• Source and critically evaluate crypto assets for investment purposes.

• Research and analyze trends, projects, new themes, NFTs, Web3, and the DeFi ecosystem.

• Demonstrate knowledge of algorithmic trading and financial markets.

• Collaborate with teams to track and accurately input data.

• Analyze market segments to identify new business opportunities to expand the existing customer base. Regional Account Manager, Cogent Communications - Jan 2022-June 2023

• Evaluated market trends and gathered competitive information to identify targets and generate new business opportunities in a B2B setting.

• Proactively researched and attentively listened to clients, gaining a deep understanding of their unique needs. Applied a client-centric approach, resulting in an impressive 25% improvement in retention rate.

• Acted as the primary point of contact for clients, providing exceptional customer service and promptly addressing any concerns or issues raised.

Sales Representative, JPG – Mar 2019-Jan 2022

• Managed key accounts, resulting in a 30% improvement in retention rate.

• Collaborated closely with cross-functional teams, including product development, marketing, and legal, to ensure the seamless execution of sales initiatives and deliver exceptional customer experiences.

• Actively monitored market trends, industry news, and regulatory developments related to NFTs and blockchain, providing valuable insights and guidance to clients regarding emerging opportunities and potential risks, resulting in the development of a new revenue stream.

Education:

Macomb College, Associate of Business Administration in Accounting, May 2019 Skills:

• Technologies: Microsoft Office, Salesforce, CRM, CMS, HubSpot, ERP, Python, SQL

• Certifications: Salesforce, 14-Week Sales Immersion Program, Financial Needs Assessment