QUALIFICATION SUMMARY

A proven professional with experience and skills in well-established, mid-level and start-up operations. Adept in organization, administration, complex projects and public speaking, as well as provide exceptional support in conflict resolution. Experienced in handling extremely sensitive materials. A strategic planner with proven ability to think outside the box. Excellent verbal and written communication skills; ability to deliver top-notch client interface and support while partnering with business leaders. Strong attention to detail, a self-driven leader and strong accountability for project results.

DISTINCTIVE OVERVIEW

I am accomplished in:

Public Speaking & Presentations Executive Organization & Administration

Office Project Management Non-Profit & Retail Entrepreneurship

H/R, P/R and Operational Support Telecom, Contracts/Vendor Relations

Special Events/Coordinating Supervising and Managing Personnel

State Notary Public Purchasing, Budgeting, Accounting & Payroll

EDUCATION & TRAINING

MPM (Master Project Manager - Certification: AAPM)

Master of Science, Management: Faulkner University - Magna cum laude

Bachelor of Business Administration: Faulkner University - Magna cum laude

Certified Professional Life Coach

Proficient & professionally trained in Microsoft Office Suite and other software data bases

PROFESSIONAL EXPERIENCE

2005 – Present Encourage the Heart Ministries, Inc (non-paid) Founder and CEO Helena, AL

Engage regularly with faith communities and charitable organizations

Manage, develop, coordinate and facilitate conferences, workshops, seminars/study groups

Resolve issues as necessary related to personal and public conflicts

Licensed/ordained minister, equipped for public speaking, presentations, and effective communication

Equipped for teaching, advising and counseling in diverse areas

10/21 – 3/22 The University of Alabama at Birmingham Program Manager – Pediatrics & Pulmonary

Effectively communicated and interacted with investigators and staff

Set meeting schedules and agendas

Participated in the development of presentations, publications and other written communications

Collected and monitored products of grants

Assisted investigators with administration of funded research projects

Gathered required documents for Notice of Award Letters (Post-Award)

Assisted investigators with grant submissions (Pre-Award)

08/19 – 10/21 The University of Alabama at B’ham (Contracts) Temporary Services

During the roles performed below, I was the instrumental liaison in maintaining the day-to-day operations of a department’s continued and organized workflow; handled any and most administrative functions from medial to advanced tasks.

Executive Administrative Assistant II for Dean of Graduate Students

Program Administrator – Department of Preventive Medicine

Executive Administrative Assistant for Executive Director in Office of the Provost

Executive Administrative Assistant for Executive Dean and Chair of Graduate Studies

Administrative support in Department of Radiology-Chair’s Office

The contract roles ended as the contract position was no longer necessary. The job duties for the above entailed, but were not limited to:

Provided diverse, complex and confidential support services to an executive department

Performed special assignments, i.e., researching information, extensive travel and P-cards

Responsible for event planning

Handled sensitive and confidential correspondence

Provided advanced office management and skillset daily

02/18 – 08/19 PIKE Engineering, LLC Project Analyst Hoover, AL

Project managed all areas of applications for Make Ready into Alabama Power tracking database

Project managed aspects of storm duty deployments and assignments

Coordinated lease and construction management

Analyzed and reviewed documents and followed up on the needs of a project

Implemented NJUNS (National Joint Utilities Notification System) tickets

Experience with Joint Use agreements

Analyzed workflow and assisted in preparation of deliverables to define project objectives

Liaison between an entire team of managers, engineers and field employees

Set up new engineering projects and maintain existing projects

Worked day-to-day with Regional Manager, local Operations Manager and entire staff

Maintained client and company relations while providing administrative support

Evaluated, monitored, ordered and provided items necessary for smooth branch operation

Initiated and maintained continuous workflow using multiple databases

Ordered and set up necessary computer equipment as needed

Worked directly and/or remotely with IT to resolve basic computer challenges

10/17-02/18 The University of Alabama at Birmingham Program Coordinator/OAII

Provided support to CAAP/RMRET, HSRC/DSMB committees.

Management of the administrative aspects of many human subject studies

Assistance in the preparation, distribution, tracking & filing of clinical trial documents.

Coordinated team meetings with investigators and members of the research committees

Served as departmental communication/liaison with IRB; track IRB submissions and ensured timely turnaround time; routed all research related materials to appropriate individuals or entities.

Organized meetings, maintained/coordinated calendar, travel arrangements, ordered supplies.

Performed standard to advanced clerical and administrative duties

Clerical support for the Office of Postdoctoral Education

09/15 – 05/16 Trina Health, LLC Practice Administrator Hoover, AL

Business Office & Facilities Manager for a 10-chair Medical Clinic

Purchased all equipment and supplies necessary for operation of clinic

Promoted a specified market of service to qualified customers

Managed/Supervised Administrative and Medical personnel

Organized and monitored office operations and procedures

Maximized office productivity through proficient use of appropriate software applications

Managed Clinic’s Sales & Marketing activities, HR, Payroll and basic Accounting functions

Performed high-level research

Hired, trained and evaluated incoming administrative personnel

Worked directly and/or remotely with IT to resolve basic computer challenges

12/14 – 09/15 The University of Alabama at B’ham Patient Representative /Administrative Assistant

Coordinated communication between patients, family members, medical and administrative staff or regulatory agencies

Interviewed patients or their representatives to identify issues relative to care

Coordinated, investigated and resolved grievances concerning quality of care and services

Maintained knowledge of services and resources available to patients

Collected, analyzed and reported customer satisfaction data utilizing feedback documentation

Recommended service enhancements and made changes to policies and procedures

Participated in the canine ambassador program; Trained staff as needed

Served as a Subject Matter Expert on guest relations and patient’s rights

Assisted the Administrative Director and six HIM managers with various admin functions

Performed diverse administrative and advanced secretarial duties

Responded to confidential phone requests

Created call log and significantly improved filing methods

Implemented new coding procedure for managing records

Provided advanced operational support to senior level managers

Served as Project Manager in converting department’s warehouse to office space

Performed P/R duties, maintained & managed personnel records for numerous employees

01/12 – 9/14 Marshie’s Baking Company, LLC Office/Purchasing Manager Birmingham, AL

Managed day to day financials and office staff

Implemented ACH banking and account changeover

Implemented company’s EDI (Electronic Data Interface) program

Performed basic HR/PR functions

Provided training, consultation and support to incoming personnel

Managed purchase orders, materials, supplies and inventory records

Interfaced internally and externally on pricing, payments and improvements

Interfaced with city, county and state officials on licenses and permits

Reviewed, analyzed, revised and assisted in negotiations on new contracts

Prepared and audited all Payroll and banking transactions; reconciled accounting discrepancies

01/07 – 12/12 New Vision Church Minister of Operations Helena, AL

Handled and resolved issues of spiritual natures

Directed/developed operational functions: administration, customer support and project management

Converted paper-based audio-visual record keeping system to an electronic format

Established partnership with senior pastor, visitors and surrounding community

Oversaw multiple ministries providing extensive support to other leaders & congregants

08/04 – 09/06 Baptist Health System

Operations Assistant - Shelby Medical Center/Systems Operation B’ham & Alabaster, AL

Managed media relations projects; organized training for multi-site employees

Provided extensive operational and executive support for upper levels of management

Executive support for COO, VP of Nursing, several nurse managers and house supervisors

Performed Payroll and H/R duties as needed.

Troubleshooter/adviser for patient related services

09/01 –05/04 Brasfield & Gorrie, LLC

Administrative Assistant-Healthcare Birmingham, AL

Set up, organized, followed projects from initiation through completion

Developed and maintained vendor and supplier relations

Provided training consultation and direction to incoming assistants

Supported senior and mid-level managers, project managers and jobsite supervisors

Performed advanced office management, P/R and H/R duties

Adept in ConstructWare data base

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