Kimberly Milius

Omaha, NE ***** 402-***-**** ad0zqs@r.postjobfree.com

PROFESSIONAL SUMMARY

A customer focused professional who has a passion for solving problems in a team environment. Motivated to help clients fulfill their needs by determining optimal solutions and providing satisfactory experience. Successful in building trusting relationships and effectively achieving results.

Outstanding oral and written skills with high attention to details and a high capacity for change and adapting to new roles. Advanced computer knowledge and skills with proficiency in the Microsoft Office Suite. Personable, energetic person who maintains focus and remains positive. Highly efficient and effective.

• Self-Starter, Motivated, and Enthusiastic

• Strive toward learning new technologies and ideologies

• Willing and able to adapt to change

• Ability to manage multiple tasks and programs concurrently

SKILLS

Relationship Building/Customer Service

Communication · Business Analysis ·

Microsoft Office, Excel, Word,Access, Webex

Quickbooks

WORK HISTORY

QUALITY ASSURANCE ANALYST/CLIENT SERVICE ANALYST 05/2016 to 10/2023

Data-Axle Omaha, NE

Set and achieved client exceptions daily

Manage daily projects

Consistently working on client retention and satisfaction

Compile and present daily, monthly and year end data

Prepare customer audits on monthly and quarterly basis

Worked with appropriate individuals, both internal and external, regarding strategy, Q&A, troubleshooting, deployment optimization and analyzing results

ADMINISTRATIVE OFFICE ASSISTANT 05/2015 to 05/2016

Xcel Roofing Inc Omaha, NE

Provided clerical support to company employees by copying, faxing, and filing documents.

Managed accounts payable and receivable through Quickbooks

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

OPERATIONAL PROCESS MANAGEMENT ANALYST 07/2005 to 07/2015

Hewlett Packard, HP

Rendered assistance to customer service representatives in performing daily operational issues.

Efficiently handled UAT of new product and opportunity definition (OD) projects.

Worked collaboratively with order desk in correcting failed orders and recommending necessary order configuration from technical standpoint.

Optimized customer service representative's productivity through comprehensive training and guidance by assisting them in developing satisfactory solutions for customers.

SALES ORDER PROCESSING SUPPORT 07/1997 to 07/2005

Hewlett Packard, HP

Responsible for issues that were escalated for resolution

Drive improvements in overall customer satisfaction and customer service satisfaction

Maintained flexibility with new processes that helped business

Managed customers Statement of Works on weekly basis to stay compliant

Responsible forfunctions in support of sales and analyzing trends

Participated in quarterly training regarding SOX Compliance and HP Standards of Business Conduct

EDUCATION

Some College (No Degree) Quickbooks

Metro Community College, Omaha, NE

Some College (No Degree) Pre-nursing

Bellevue University, Bellevue, NE

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