JOEL ORTIZ

PROFILE

A dynamic, results-oriented General Manager and Sales/Marketing

Professional offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guest and and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and motivated employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager who is able to inspire staff members and cultivate a wining team culture. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and company goals.

EXPERIENCE

5 O’Clock Somewhere Hollywood Beach, Florida — Dec 2021- Currently General Manager Hollywood, Florida

As General Manager of this Margaritaville Resort outlet I am responsible for meeting labor percentage and liquor cost goals. I schedule managers and take part in marketing meetings to create concepts that will help generate more profit. Overseeing the liquor inventory and comparing prior months to recent months to gauge profits and loss. Interviewing and hiring quality staff to retain. Creating standard operating procedures for FOH staff training in all positions. Completing payroll and overseeing clock in attendances to submit to human resources.

Ghost Bar Restaraunt & Nightclub- Aug 2016-Dec 2021 General Manager Hollywood, Florida

I was responsible for booking entertainment such as DJ’s and musical artists. Working with marketing to create themes and to have the event calendar prepared two months in advanced. I oversaw the management team to ensure our staff was providing the best customer service and the utmost attention. Liquor inventory and meeting with liquor reps to ensure the best deals and possible event activations. Interviewing, hiring, and training standard of operations were created by me and executed by management team. Held monthly staff meetings and created weekly focuses for all staff to grow and be better at. I was also responsible for payroll. During the pandemic I stayed and assisted in staying open, we were doing carry out food and drink.

Clevelander — Sep 2012- Aug 2016

Floor Manager

862-***-****

www.Joel.Miguel.Ortiz@

gmail.com

137 North Federal

Highway Apt 4

Dania Beach, Florida

33004

My duties were to ensure the quality of food and drink came out to the Clevelander standard. The servers and bartenders were trained by me to provide excellent service and to turn tables over as often as possible. I handled money by distributing and collecting bartender banks and also doing cash outs at the end of shifts. I did end of the night reports where I summarized sales and activities during the day. Conducted pre-shift meetings to communicating daily information and expectations of team. EDUCATION

Le Cordon Bleu Culinary Institute — 2012

Associates Degree in Culinary Arts

Bachelors Degree in Hospitality Management

References

Director of Outdoor Outlets Margaritaville- Rasheeda Osbourne 646-***-****

Owner of GhostBar Mr. Roderick

305-***-****

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