Customer Service Property Manager
Resume:
Melissa Herndon
Sales/Management
Orem, UT *****
**********@*****.***
Highly ambitious Property Manager with background in sales, marketing, advertising, and 5+ years of property management. These skills have led me to independently manage several profitable properties and accumulate numerous management and marketing awards. I also have extensive retail, customer service, and manufactured home sales
experience.
Willing to relocate to: Weber County, UT - -
Authorized to work in the US for any employer
Work Experience
Full Time On-Site Manager
NORRIS & STEVENS INC - Portland, OR
January 2013 to December 2019
Independently managed 3 multi-family properties. The most recent property having 83 units. Single handily took care of maintenance orders, process applications, market surveys, property advertising, moving in/out, after hours emergency completion, accounting, payroll, collected and processed rent checks, and maintained invoices to keep under the monthly budget to maximize profitability for ownership.
• Awarded Manger of the Month Twice
• 5 Excellence in Marketing Awards
• Very Low Turnover and Vacancy Rates
• Worked with HUD and Section 8
• Built Great Relationships with Multiple Vendors.
• Excellent Communication with Asset Manager
• Worked Closely with the V.A. and the Women's Shelter to House Veterans and Battered women
• Took Pride in keeping a Well-Maintained/Well-Kept Property by Enforcing Rules and Regulation. Leasing up new properties.
Manager on Duty
Homes America - Ogden, UT
May 1999 to June 2004
Managed a manufactured home sales center. Team of 6. Maintenance center also. Financing. Worked with park managers to place homes. Toured, sold Fleetwood, million dollar sales club while managing. Toured factory for education of product.
Sales Associate
Nordstrom - Ogden, UT
March 1992 to May 1996
I worked full time in the designer department when Nordstrom was at the Ogden City Mall. I met or exceeded sales goals. I kept my area clean and organized so customers could see what we had and it was easily accessible. I studied our products/ clothing lines so my product knowledge helped pitch lines and was always readily available to confidentially answer customer customer questions. I always earned bonuses and gifts for monthly sales contests. I eventually went part time after having children and successfully worked Half Yearly Sales. I learned customer service skills and product presentation I still use today at Nordstrom training classes.
Education
High school or equivalent in Business
MARYLHURST UNIVERSITY - Oregon
September 2012 to May 2015
Skills
• Skyline Accounting AppFolio TenantTech Multiline Phones Office Management Customer Relations Marketing Strategies Accounting Low Turnover Rates Maintaining Long-term Tenants
• Site Safety
• Onsite
• Osha
• Accounts Payable
• Human Resources
• Payroll
• Section 8
• Property Management
• LIHTC
• Fair Housing Regulations
• Management
• Accounts Receivable
• Microsoft Excel
• Microsoft Outlook
• Negotiation
• Property Leasing
• Tax Experience
• Conflict Management
• HTTPS
• Sales Experience
• Leadership
• Budgeting
• Customer Service
• Microsoft Office
• Yardi
• Computer literacy
• Sales
• English
• Live chat
• Typing
• Account Management
• Microsoft Windows
• Computer Networking
• Web Services
• SSL
• Marketing
• Time management
• Office experience
• Proofreading
• Adult education
• Microsoft Word
• Microsoft SQL Server
• Customer service
Awards
Excellence in Marketing
I have seven. I received them from Norris & Stevens. Certifications and Licenses
Food Handler Certification
Million Dollar Sales Club
I received an all expense 10 day trip to Rome.
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