Customer Service Administrative Assistant

LT Lindsey Texeira

EAST STROUDSBURG, PA ***** 570-***-****

ad0zqb@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem- solving, and communication skills. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

SKILLS Filing

VoIP Phone System Knowledge

Front Office Management

Departmental Support

Problem Solver, Self-starter,Team

Player

Customer Service

Office Organization

Workflow Oversight

Clerical, Fluent in Spanish

Time Management

WORK HISTORY FRONT DESK ADMINISTRATIVE ASSISTANT 05/2019 to 09/2023 Penn Estates Homeowner Association East Stroudsburg, PA Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Welcomed patrons and immediately offered assistance by asking open-ended questions.

Monitored office supplies by checking inventory and placing orders. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Managed filing system, entered data and completed other clerical tasks. Assisted coworkers and staff members with special tasks on daily basis. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Confer with homeowner,long term rentals, and short-term rental such as Airbnb, by phone or in person to provide information about there guest registrations dues citations or permits, inputting new homeowners and canceling old accounts.

keep records of homeowner interactions or transactions, recording details of inquiries, complaint, or comments, as well actions taken. MEDICAL COLLECTIONS SPECIALIST 06/1996 to 05/2004

Rivera & Suarez PC The Bronx, NY

Processed online and paper appeal submissions and refund requests. Processed billing calls and answered questions from patients and third-party carriers.

Corrected, completed and processed claims for multiple payer codes. Logged charges and payments within [Software].

Established relationships with customers to encourage payment of delinquent accounts.

Researched billing errors and discrepancies to initiate corrective action. Contacted customers to discuss past-due accounts and negotiated payment plans.

Responsible for Medicaid billing for Six City hospital,created month reports for the New York Health and Hospital Corporation and interfaced with insurances companies to confirm benefits eligibility status and claim. CONSTITUENT LIAISON 05/2004 to 08/2008

Assemblyman Peter M Rivera The Bronx, NY

Built and maintained positive relationships with public by utilizing strategic plans.

Supported public relations managers with writing, researching and preparation of materials

Engaged in professional networking to maintain strong relationships with community.

professionals to drive partnerships and effective dissemination of mass communications.

Produced and distributed brochures, newsletters and press kits. Assisted constituents with housing issues.

interfaced with municipal agencies to resolve constituent dilemmas. assisted parents in placing their children in alternate schools when overcrowding occurs.

Networked with the community board and parent coordinator and gathered information on daycare centers, soup kitchens, hosing assistance, after- school programs, and other community-base assistance programs. EDUCATION GED 06/1997

Monroe College, The Bronx, NY

LANGUAGES Spanish

Native or Bilingual

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