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Customer Service Data Entry

Location:
Wallis, TX
Posted:
November 09, 2023

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Resume:

Brandy Mazzeo

Proficient, Professional Leader Tackling

Financial Gains For the Future..

ad0zpw@r.postjobfree.com

WALLIS, TX 77471

https://www.jobcase.com/p/brandy.mazzeo1

Work Experience

Office Manager

Milestone Exteriors / Milestone Windows & Doors LLC. January 2021 - May 2023 • Rosenberg, TX

Data entry, Customer Service, Job quoting, invoicing, delivery check in, inventory, job scheduling, obtaining job permits, job safety compliance, Builder communication, job line tracking. Supply purchasing, Job Calendar reminders. Communication with customers and builders and contractors. Invoice records and account reconciliation for contractors payout, Account reconciliation for payments received from Builders or Customers, Warranty Claims tracker and scheduling. Inspection compliance, answering phones, filing, creating new customer files and folders. Office Manager

Texas Rural Process Servers - Wallis

April 2017 - July 2022

⢠Managed office operations for a 2 million dollar company ⢠Reviewed and edited to ensure all Affidavit's are correct and legal ⢠Stimulated and balanced banking to capitalize money earned and money spent. Serve Manager, Phones, Customer Service, Data entry, Scan, fax, file documents, notarize legal documents, Fill out and file Affidavit's, bid on jobs, meet and set up new clients and jobs, Payroll, Tracking of all receipts for tax purposes, Bank balancing, Billing, Ordering office supplies, Tracking jobs, Mapping. Property Manager

Red River Place Apts

January 2018 - January 2021 • Wharton

⢠Named Property Manager of the year; Best of the Best 2021 of Wharton County ⢠Named Apartment Community of the year; Best of the Best 2021 of Wharton County ⢠Maintained 98.4% occupancy rate for 36 consecutive months with existing tenants, achieving a 94.8% occupancy rate for 14 consecutive months during National Pandemic ⢠Profitable Increase Revenue of 4.4% to 5.5% gain each year over 36 consecutive months. ⢠Manage and Over see a 100 unit multi - family complex Advised/Orchestrated Office Policies, Implemented/Wrote an entire New Lease Agreement, Developed by-laws for Our apartments as a sole proprietorship, invented a Standard/Expectation Agreement of behavioral and cleanliness of Red River Place Apts signed by Tenants and Property Manager Created plans and schedules for productivity of time management for employees. Interview/Hired all contractors/vendors along with inspections and weekly walks of all work being done on any part of the property. Pulling and posting all permits required by city for work being done. Spearheading all employee training meetings, including safety training Constructed weekly meetings with Employees to review job task completed and upcoming job task. Reviewed all maintenance request made by tenants, assigning all request in a high to low priority of all request of maintenance from tenants, Assigned all job tasks received for maintenance request to the correct maintenance personnel, Answer all Phone calls and return all messages, Customer Service, Data Entry, Scan documents, Fax, File documents, Created new tenant folders, Created and managed all new lease agreements, renewals, prepared and posted all tenant notice's

(legal documentation notice's, informational notice's, pest control notice's, etc.) . Completed quarterly inspections of dwellings inside and out, weekly grounds inspections, Posted all monies received from tenants for rental payments into a business account google doc on-site spreadsheet shared with owner and accountant. Prepared spreadsheets reflecting gain and loss per month, monthly banking reconciliation of payments received and payments paid out. Ordered all office/apartment supplies including all appliances and equipment for property, conducted inventory control and monthly inventory spreadsheets and count of all supplies, equipment, etc. Created a Recreational Rental Contract for Non - Residents; along with a detailed outline of all requirements; including detailed descriptions of a non - refundable cleaning-deposit and a separate refundable deposit return, with a hourly pricing ledger for rental of Red River Place Apts Community. Created a Recreational Rental agreement for residents with requirements and expectation's with a detailed pricing ledger.

Office Assistant

Hayes N Hayes

June 2016 - March 2017 • Stafford

⢠Worked with 6 major gas companies in Texas ⢠Billed 200-250 invoices to gas companies daily ⢠Maintained logbooks and mapping for 22 gas 18-wheeler delivery trucks ⢠Input and maintain data entry and specifications for 22 gas 18-wheeler trucks and 6 gas companies. ⢠Billed invoices for Kinder Morgan, Chevron, Exxon, Shell, Halliburton, Phillips 66, Texaco, Murphy. QuickBooks, Truck Books, Phones, Filing, Data Entry, Scanning, Faxing, Created Invoices, Insurance Verification, Customer Service, Billing, Payables, Receivables, Accounting and percentages paid to driver, Payroll, New Hire Packets and Training, Safety Meetings and Videos, Truck Inspections and Registration, Adding New Driver's to Insurance, Getting Driver's Cards turned on for gas terminals, Ordered office supplies.

Account Manager

Wharton ISD

August 2008 - May 2016 • Wharton

⢠Overseen 230 employees between 2 school districts ⢠Teach and guide employees at safety meetings I hosted ⢠Incident free for ⢠Passing of all OSHA and Safety Inspections for ⢠Awarded with the renewal of contract after for another ⢠Created employee safety incentive award program for the entire company ⢠Awarded employee of the year for an 8 million dollar company 5 times within Hiring for specials for school districts, New hire orientations, training of regular employees and New Account Managers, host the following for district and surrounding districts within a 95mile radius : OSHA training, MSDS training, Safety training, ADP Vantage training. Payroll for 2 districts, Auditing of banking and tax records, Accounting, Payables/Receivables, Company representative for 2 districts at board meetings and city council meetings, Wharton ISD, SMITHVILLE ISD, Kronos, ADP, Finger printing, Background checks, Office Personnel, Human Resources, Inventory, Filled out JWO job work orders Ordering supplies and materials, Built budgets, Budget meetings, Insurance enrollment, Write schedules, Do discipline write-ups and disciplinary actions, Inspections of the schools, hosting training and meetings. Skill set : ⢠Management Experience ⢠Property Management ⢠Marketing ⢠Recruiting ⢠Project Management ⢠Construction Management and Experience drywall, painting, bidding, etc. ⢠Contract Negotiations ⢠Team Management ⢠Training & Development ⢠Program Development ⢠Time Management ⢠Budget Development â¢Merchandising ⢠Sales â¢Public Speaking ⢠Customer Service ⢠Human Resources â¢Benefits Administration ⢠Employee Orientation ⢠Community and Human Services ⢠Fair Housing regulations ⢠Payroll ⢠Billing ⢠Kronos ⢠QuickBooks ⢠ADP ⢠Yardi ⢠Bookkeeping ⢠Tax experience ⢠Financial Report Writing ⢠Auditing ⢠Administrative Experience data entry, word, clerical work etc. ⢠Organizational Management and Development ⢠OSHA Reporting ⢠Safety Management ⢠Quality Assurance ⢠Inventory Control ⢠Event Planning ⢠Restaurant Experience Skills

Time Management Change Order Requests Conflict Resolution Stocking Inventory Exceptional Organizational Skills Account Manager Excellent Leadership Skills New Customer Acquisitions Resolved Customer Complaints Excellent Communication Skills Active Listening Property Management Building Customer Service Quality Control Decision Making Fundraising Inventory Controls Procedures Microsoft Office Multitasking Instructing Determine Project Costs Data Entry Train New Employees Communication Skills Basic Math Team Building Safety-Oriented Production Scheduling Reading Comprehension Determine Pricing Schedule Customer Service Skills Event Planning Exceptional People Skills Computed Sale Prices Drug Screen Collection Conflict Resolution Skills Cash Management Management Of Personnel Resources Safety Procedures Creative Self-Starter Skilled Public Speaking Skills Persuasive Speaking Budgeting Residential Specialist Organized Shipping and Receiving Account Reconciliation Excellent Time Management Coordination Invoice Processing Basic Clerical Knowledge Quickbooks Drywall Repair Long-Term Customer Relationships Excellent Interpersonal Skills Critical Thinking Competitive Research Improve File System/ Procedures Complex Problem Solver Community Work Experience Maintained Document Files Attention To Detail Management Skills Drug Inventory Energetic Work Attitude Exceptional Problem Solver

Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Creative

I have great ideas and am able to think outside of the box. Ambitious

I am strongly driven to succeed.

Accountable

I take responsibility for my actions and follow through on my promises. Caring

I use my words and actions to help others without expecting anything in return.



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