EDUCATION

WEST VIRGINIA UNIVERSITY MORGANTOWN, WV

COLLEGE OF PHYSICAL ACTIVITY AND SPORT SCIENCES – BACHELOR OF SCIENCE MAJOR: SPORTS MANAGEMENT MINOR: COMMUNICATION STUDIES EXPERTISE

7+ YEARS OF EXPERIENCE IN INFORMATION TECHNOLOGY, BUSINESS DEVELOPMENT, ACCOUNT MANAGEMENT, HUMAN RESOURCES, CUSTOMER RELATIONSHIP MANAGEMENT, CONTRACT NEGOTIATIONS, AMATEUR SPORTS AND COLLEGIATE SPORTS EVENT MANAGEMENT AND OPERATIONS EXPERIENCE

CELLA / RANDSTAD US WASHINGTON DC 2021 – Present SENIOR ACCOUNT MANAGER

All time highest spread of $14K, current spread of $9,700 - managing up to 21 billable resources at the same time

Signed contracts with two new clients and currently supporting them via staffing engagements and consulting

Strategically develop and execute email and marketing campaigns targeting Fortune 500 digital, creative, and marketing teams, with a focus on enhancing their people, processes, and technology

Conduct meetings with key stakeholders, including C-Suite executives, VPs, Senior Managers, Managers, and Procurement representatives, to gain insights into their business challenges, goals, and initiatives. Subsequently, provided sustainable, cost-effective solutions that added tangible business value

Collaborate with the management team to identify opportunities in the marketplace, contributing to the formulation and execution of both strategic and tactical sales initiatives

Proficient in sourcing, screening, interviewing, and onboarding top talent, resulting in the successful recruitment of high-caliber employees to meet organizational needs and objectives EXPERIS IT/MANPOWER GROUP WASHINGTON DC 2021 – 2022 BUSINESS DEVELOPMENT MANAGER

Lead local team in permanent placement revenue in first year ($150K), spread was almost $5K before moving to new role

Created and ran reporting on three markets (Washington DC, Philadelphia, and Baltimore) to share with local leadership teams

Successfully identified, prospected, and secured business opportunities, driving new revenue growth through a combination of sales calls, competitive analysis, client presentations and proposals, and delivering tailored solutions to address client needs

Developed comprehensive marketing plans encompassing targeted accounts, well-defined timelines, business strategies, and strategic objectives to foster new business growth NTIVA INC. MCLEAN, VA 2019 – 2021

ACCOUNT MANAGER

Inherited and managed a $2M book of business which grew to $2.5M

Mentored and trained new AM hires on new systems, tools, and day to day support

Proactively engaged with clients to introduce and discuss new products and services, ensuring they are informed and well-supported in their technology needs

Performed comprehensive reviews of client accounts, support tickets, and usage trends to deliver actionable insights and recommendations, aligning with client objectives

Oversaw contract renewals to ensure clients had an optimal mix of services, contributing to long-term satisfaction & retention

Successfully onboarded, developed, and nurtured client relationships, fostering trust and loyalty over time.

Skillfully identified and assessed clients at risk, formulating and implementing effective retention strategies to safeguard and strengthen client partnerships

CUSTOMER RELATIONSHIP SPECIALIST 2018

Responsible for training new hire after being promoted to Account Manager

Efficiently scheduled technical resources using ConnectWise (CRM) in a dynamic environment to optimize resource utilization and prioritize an exceptional client experience

Managed client accounts, encompassing the identification, planning, and quotation of potential projects, in close collaboration with the internal Solutions Architect team

Contributed to office automation enhancements, enhancing efficiency and elevating the overall client experience. SOFTWARE SKILLS

AGENCY LEADS ADOBE PHOTOSHOP ADOBE PREMIER PRO BULLHORN CONNECTWISE HUBSPOT MICROSOFT OFFICE OUTREACH POWERPOINT MICROSOFT TEAMS ZOOMINFO

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