Customer Service Representative
Resume:
Pamela Rooks
**** *. ******** **• Memphis, TN ***11 • **************@*****.*** • 404-***-****
SUMMARY
Accomplished and dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company overall success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management skills and ability to manage multiple projects while working under pressure in fast-paced and deadline-driven environments. Outstanding reputation for integrity, problem solving and work ethic.
SKILLS
Decision-Making Problem Solving Client Intake
Management Liaison & Support Strong Attention to Detail Work Ethic
Relationship Building Microsoft Office Organized
Effective Team Player Interpersonal Skills Energetic
Work Experience
IVERY Enterprises
Property Manager
February 2023 to Present
Collecting rent and other property fees from tenants and individual owners
• Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
• Reporting the property’s financial status, occupancy and expiring leases to property owners
• Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
• Advertising vacant properties and hiring a leasing agent to find tenants as needed
• Inspecting properties and arranging for repairs and new materials as required
• Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
• Investigating and resolving property complaints and rental violations
Tennessee Tile Loan
Customer Service/ Sales Representative
Aug 2022 to February 2023
Effectively communicate the benefits of company products and programs during inbound and outbound sales opportunities.
Ensure loan applications are complete, accurate and verified to maintain proper customer files.
Explained contracts to customers thoroughly and ensure all necessary documents are complete and signed by both parties to meet federal, state and local requirements.
Effectively process payments and apply to customer’s accounts
Build strong relationships with current and prospective customers, in person, in the market and over the telephone
Balance daily cash receivables accurately
Make daily bank deposits
Inspected customer files monthly to ensure compliance with federal, state and local requirement.
Ameriben, Memphis, TN
Client Response Support Specialist
Jan 2022 to Aug 2022
From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
Guided members with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Informed providers with coverages information and co payments and billing
Advance America- Memphis, TN
Manager
Nov 2020 to Jan 2022
Built strong relationships with current and prospective customers, in person, in the market and over the telephone
Monitored and measured customer satisfaction
Took the lead on case management for collection of delinquent accounts
Understood, recommended and sold financial products and services to customers
Held team members accountable to individual and center goals
Trained and coached team members on effective sales techniques
Educated new customers on product offerings and associated benefits
Crossed sold core/ancillary products while center staff completed customer transactions before customer leaves the center
Effectively processed payments and applied to customers accounts
Balanced daily cash receivables accurately
Made daily bank deposits
Inspected customer files monthly to ensure compliance with federal, state and local requirement.
Gardenview LLC- Memphis, TN
Assistant Property Manager/ Property Manager
Nov 2016 to Nov 2020
Collecting rent and other property fees from tenants and individual owners
• Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
• Reporting the property’s financial status, occupancy and expiring leases to property owners
• Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
• Advertising vacant properties and hiring a leasing agent to find tenants as needed
• Inspecting properties and arranging for repairs and new materials as required
• Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
• Investigating and resolving property complaints and rental violations
Lymphoma Society-Atlanta, GA
Outreach Assistant
Aug 2016 to Nov 2016
Handled outbound phone and acknowledgement calls to prospective and existing contacts and/or leads in order to create interest in and commitment to participation in campaign.
Maintained outbound call volume to source, established relationships and generated qualified new lead for campaign leadership.
Provided accurate follow-up through proactive phone and/or e-mail communications keeping interested leads warm and engage.
Assisted in the development of program materials, including assembly and distribution.
Reviewed and maintained program records and files.
Drafted and prepared campaign correspondence and reports.
Established and maintained working knowledge of the mission and programs to promote the field and campaign fundraising activities.
Followed company guidelines and procedures to assess customer needs.
Excellent listening and communication skills and phone etiquette.
Georgia Auto Pawn- Atlanta, GA
Branch Manager
May 2015 to Aug 2016
Trained staff in all critical processes of branch operations.
Effectively communicated the benefits of company products and programs during inbound and outbound sales opportunities.
Ensure loan applications are completed were complete, accurate and verified to maintain proper customer files.
Explained contracts to customers thoroughly and ensured all necessary documents were completed and signed by both parties to meet federal, state and local requirements.
Produced consistent customer growth through effective training and inspection of lending and account management practices with emphasis on customer retention.
Supervised and participated in all phases of account management to meet minimum revenue requirements.
Inspected customer files monthly to ensure compliance with federal, state and local requirement.
Provided a branch schedule to ensure effective use of manpower and maximum effectiveness.
Provided written and oral communication to develop and deliver briefings and correspondence.
Von Maur- Memphis, TN
Cosmetic Manager
Nov 2012 to May 2015
• Motivated and monitored counter associates by monitoring the counter’s level of customer service.
Build sales through training counter associates and promoting counter stock maintenance and visual presentation.
Provided excellent customer service daily; sets an example for others to follow.
Trained cosmetic counter associated on application and sales techniques and product knowledge.
Recorded sales and inventory as specified by the cosmetic vendors.
Communicated orders for products as needed.
Increased department/cosmetic counter business and customer base.
Coordinated and planned events to increase business, including gift with purchase events.
Sold at or above sales goals. Achieved average unit sales and items per transaction goals and maintained account solicitation.
Executed all duties of cosmetic associate.
Department Store-Atlanta, GA
Beauty Advisor (Chanel)
Oct 2009 to Nov 2012
Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications.
Enhanced shopping experiences through the heightened use of tools, technology and collaboration.
Communicate with Counter Manager and Sales Manager on way to help drive the business, as well as in regards to stock needs, customer preferences and special events.
Participate in store and vendor training to elevate product knowledge and application techniques.
Attend and actively participate in vendor meeting, seminars, schools and other product knowledge and business-driving opportunities.
Diversified Technical Consulting- Atlanta, GA
Customer Care Specialist
Nov 2011 – May 2012
Reviewed, proposed and renewed customer contracts for AT&T lines of business to include wireline and mobility products.
Identified sales opportunities and secured sales revenue that contributed to the customer’s commitment.
Received and prepared customer inquiries concerning current and past orders
Coordinated preparation of written quotes and proposals.
Reviewed orders to ensure accuracy and completeness of orders.
Arranged delivery dates and communicated shipment and delivery information.
Informed sales staff of customer interactions, alerting department to any conditions that may lead to customer dissatisfaction.
Trained other customer service staff.
Awarded top salesperson for two separate quarters.
Performed other duties as assigned.
EDUCATION / PROFESSIONAL DEVELOPMENT
Education:
National College, Memphis, TN. Present
Health Information Management
Kansas Vocational Center, Memphis, TN May 1988
Computer Data Entry
Southside High School, Memphis, TN May 1983
High School Diploma
Professional Development:
Microsoft Office (Excel, PowerPoint, Access, Outlook), ten key by touch (12,000 KP), type 40-50 wpm, Vista Operating System, SAP, CRM, Photoshop, Illustrator, Adobe
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