Customer Service Representative
Resume:
ARKICIA
CARGO
CUSTOMER SERVICE
SPECIALIST
ad0zns@r.postjobfree.com
Richmond, VA 23223
CONTACT
I am an ambitious and hardworking
individual with a range of skills and
experience in customer care and
satisfaction. Furthermore, I am
proficient at regulating multiple task
on a daily basis and operating well
under pressure. My key strength is
my communication, I believe in
building strong relationships in order
to get the best results. Authorized to
work in the US for any employer
CAREER OBJECTIVE
Medicare Customer Service Representative
Maximus, Chester, VA
Call Center Agent
Compass Group, Richmond, VA
Phone Service Agent
Minacs, Richmond, VA
EXPERIENCE
November 2021 - Present
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
•
Demonstrated ability to manage multiple tasks while remaining
• adaptable and flexible.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
•
October 2020 - September 2021
Managing administration, communicating and coordinating with internal departments
•
Analyzed and collected customer information to prepare product or
• service reports.
Conferred with customers by telephone or in-person to provide product or service information.
•
Made appropriate account corrections to resolve customer problems.
•
November 2016 - April 2019
Answer inbound calls in a timely and friendly manner, interview
• clients to obtain information for verification
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feels valued
•
Making sales or recommendations for products or services that may better suit client needs
•
Taking part in training and other learning opportunities to expand
• knowledge of company and position.
High School Diploma
EDUCATION
June 2010
Richmond Public Schools, Richmond, VA
SKILLS
• Sales
• Computer operation
• Building Customer Trust and Loyalty
• Calm and Professional Under Pressure
• Credit Card Payment Processing
• Information Inputting
Contact this candidate