DAVID GORDON

929-***-**** New York, New York **030

www.linkedin.com/in/davidagordon27 ad0zn9@r.postjobfree.com

A strategic project manager and certified scrum master with 3+ years' experience in project management, customer experience and managing vendor relationships. Proven track record of problem-solving issues and establishing efficient workflows. Communicative collaborator that can incorporate multiple viewpoints to create an agile framework. Experienced in working with hedge funds, fashion brands, payment providers, government entities, and legal service providers.

SKILLS

Project Management

Problem solving; Budget Managing; Project Planning; Microsoft Project; Agile framework; Adaptability; Vendor Management; Collaboration; Time Management; Project Road mapping; Project Scoping; Scrum.

Technical Skills

Windows 8-11; Apple OS; O365; AWS; Networking; MDM; Citrix; Cisco; Break and fix; IOS; Android; Various Ticketing Systems; AV; White Glove Service; Rudy; Java; Python.

EDUCATION

CompTIA A+/Net + /Security + Certified March 2016

Certified Scrum Master October 2023

PROFESSIONAL EXPERIENCE

Lockton Companies July 2021 - Present

IT Project Manager

Directed project cycles across the US for various initiatives including office build outs for new locations, companywide tech refreshes, office designs and systemwide software deployments.

Addressed and resolved 80% of Level II and Level III escalations within 2 days.

Trained new IT Project Managers and junior employees to adhere to agile workflows determined by scrum.

Coordinated 10+ vendor relationships across the US in order minimize scope creep, align with budgets and deliver status updates for C-suite partners on needs and timeline.

Robert Half Tech (IT Contractor)

Hermes of Paris February 2021 – July 2021

IT Coordinator

Directed and advised 40+ stores across North America and Central America in employee tech support, and point-of-sale machine troubleshooting.

Coordinated IT deployments for pop-up stores and special events ran by Hermes.

Streamlined telecommunication systems and assisted with application issues for more than 1000 employees by improving SLA procedures and monitoring internal workflows.

Consulted C-Suite individuals on their tech needs, assisted with troubleshooting and advised on best practices.

The Cathedral School of St. John the Divine September 2020 – January 2021

IT Specialist

Resolved various technical issues for 50+ teachers, students and parents per week in an Apple environment.

Installed and maintained multiple access points within the school’s network,

Managed inventory on technical devices on campus grounds for over 750+ devices

Fidelity Payment Services February 2019 – May 2020

IT & Facilities Manager

·Mentored and coached Facilities staff to follow protocol and increase productivity, resulting in a 40% increase of tickets solved per week.

·Coordinated and monitored the network, VPN, Email for over 200 employees within North America.

·Monitored and resolved all calls and tickets submitted by users including software and hardware issues including migrating to a new hybrid email system on Exchange.

·Successfully assisted C suite personnel with technical issues while advising on best practices on using their device.

Eze Castle Integration May 2018 – February 2019

Global Analyst

·Handled and resolved 500+ calls and tickets summited worldwide from clients while managing servers of over 650 hedge funds.

·Maintained an average billable percentage of 85% with a 93% resolve percentage.

·Assigned IP Tickets, granted network access, and resolved software issues in programs like Citrix, Office 365, Bloomberg.

·Managed mobile devices and maintained security of the devices with the use of XenMobile

Robert Half April 2016 -May 2018

IT Contractor

Steven Winter Associates Nov 2017 – May 2018

IT Helpdesk

·Was sole team member responsible for all IT issues in the New York office including answering anywhere from 20-50 tickets a day.

American University in Cairo July 2017- November 2017

System Admin

·Maintained the status of the office systems and troubleshot any connectivity issues. Used Active directory to assign new email accounts while handling a mixed tech stack environment.

Department of Health January 2016- May 2017

Computer Specialist

·Active Directory password resets & user account creation in a 1,000 end user environment where all agencies are pooled together through multiple A.D. forests and servers. Day to Day maintenance of both Windows 7 and Windows 10 environment including any issues experienced by users in using Microsoft suite.

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