Customer Service Correctional Officer

Eආ අඒ Rൾൾൽ

*** ***** ***. #****, ********, Texas 79107 806-***-**** ********@***************.*** Correctional Officer committed to maintaining order and enforcing rules and regulations in prison and jail settings. Resilient professional versed in handling difficult inmates and stressful situations. Flexible Correctional Officer 4 offering 5 years in the security industry. Willing to work all shifts and holidays, with strong background in management, supervision, training and customer service. Team-oriented

Central and pod control

Conflict resolution skills

Suicide prevention training

Criminal law knowledge

Search and seizure procedures

Observant

Correctional Officer, 05/2013 to Current

Texas Department of Criminal Justice – Amarillo, Texas (TX) Maintained the custody and control of 530 inmates housed in maximum security unit Tracked inmates through head counts, visitor logs and scheduled activities. Conducted routine and emergency head counts.

Escorted inmates to and from cells, court, hospitals and medical appointments. Inspected work sites and crew trucks for contraband, cleanliness and safety. Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel. Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards. Bartender Server, 01/2013 to 05/2013

Plainview Country Club – Plainview, Texas

Assisted with bartending duties during high-volume shifts. Anticipated guest needs and provided proactive service. Built a solid rapport with many frequent patrons to cultivate guest loyalty. Ensured superior service and efficiency at all times. Maintained a clean and organized bar area, including bar tables and chairs. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

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Wඈඋ H ඌඍඈඋඒ

Lifted and maneuvered boxes weighing up to 50 pounds. Kept cases and shelves clean and well stocked.

Operated and sanitized all equipment in a safe and proper manner. Server Trainer, 02/2011 to 01/2013

Cotton Patch Caf – Plainview, TX

Taught servers how to memorize menu ingredients and provide information in a friendly and relatable manner.

Addressed guest concerns and resolved all issues to guests' satisfaction. Collaborated on hiring and termination decisions with management. Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Supervised, trained and developed team members in accordance with company policies and procedures. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Immediately reported accidents, injuries or unsafe work conditions to manager. Crew Trainer, 03/2008 to 03/2010

Sonic Drive-in – Amarillo, Texas

Maintained current knowledge of all team position requirements. Mentored junior employees to improve performance, food safety and customer service. Taught new team members correct procedures for all areas of operations. Received and processed payments via credit card and cash methods. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cleaned and organized the store, including the checkout desk and displays. Bachelor of Arts: Criminal Justice, current student West Texas A&M University - Canyon, TX

Majored in Criminal Justice

Associate of Arts: Criminal Justice, 2018

Amarillo College - Amarillo, TX

Majored in Criminal Justice

Minored in Spanish

Eൽඎർൺඍ ඈඇ

GED: 2007

Amarillo College - Amarillo, TX

Continuing education in Phlebotomy

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