United States Customer Service
Resume:
Debra Hoffman
Online Shopper
Hagerstown, Maryland, United States
ad0zkj@r.postjobfree.com
SUMMARY
Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
WORK EXPERIENCE
April 2020-September 2023
Online Shopper
Weis Markets, Inc.
Hagerstown, Maryland, United States
Picked online orders
Cashier
Monitoring of Self Scan
Customer Service
Money orders
Lottery tickets
Bill pay services through Western Union
Pulled expired or soon to expire items from shelves Conditioning of shelves
March 2019-March 2020
Online shopper
Walmart
Hagerstown, Maryland, United States
Picked orders using a handheld device.
Interacted with customers with delivering their goods October 2017-January 2019
Tool Room Attendant
Sierra Nevada Corporation
Hagerstown, Maryland, United States
Organized and maintained index location of tools for retrieval by various shops through TCMax system and applied Six Sigma methods to achieve improvements. Reordered stock to replenish inventory without interruption to production. Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Rotated goods in inventory by following "first in, first out" approach to keep shelves organized and well-stocked. March 2006-January 2019
Expeditor
Sierra Nevada Corporation
Hagerstown, Maryland, United States
Collaborated with management, procurement and engineering to adjust plans and maintain targets.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands. Consulted with department supervisors and Operation/Production teams to evaluate needs and discuss corrective actions for individual concerns.
Adhered to corporate standards and policies in overseeing operations. Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Attended daily Operation meetings and assisted fellow planning staff through reports and detailed Inventory counts to maintain proper workflow.
Documented production volume, materials consumption and quality issues in Costpoint to keep management well- informed and support proactive planning.
March 2006-January 2019
Auditor
Sierra Nevada Corporation
Hagerstown, Maryland, United States
Devised and initiated corrective strategies to improve compliance. Performed information system audits to manage internal controls and assess risks. Provided suggestions to improve management control weaknesses. Identified weaknesses of existing control systems and made suggestions for remediation. Wrote reports, authored papers and organized supporting documentation. Communicated audit findings by preparing and disseminating final reports to Materials Manager.
Monitored multiple databases to keep track of all company inventory. Provided onsite training.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
March 2006-June 2016
Shipping and Receiving Clerk
Sierra Nevada Corporation
Hagerstown, Maryland, United States
Reordered stock to replenish inventory without interruption to production Demonstrated great teamwork skills with staff members involved in production and transport. Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement. Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Operated office equipment and technology, including copy machine, Fedex and UPS software.
Maintained accurate and current order and shipment forms, inventory documentation and customer records. Received deliveries and processed all incoming shipments by scanning packages and updating orders in Costpoint system.
Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests. Prepared shipments for postage through careful packing, sealing and labeling of materials. Unpacked and examined incoming shipments to confirm consistency with associate records and routed materials to appropriate department.
March 2006-May 2010
Receptionist
Sierra Nevada Corporation
Hagerstown, Maryland, United States
Greeted visitors and answered telephone calls as public face of Field Operations office with professionals. Produced and distributed team newsletters, email updates and other forms of communication. Monitored visitors, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons.
Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
SKILLS
Data Entry File Management Filing Fedex Telephones Copy Machine Incoming Mail Receptionist Scanning Invoices Cycle Counts Inventory Procurement Audit Audits Internal Controls Clerk Self Motivated Team Player Control Systems UPS Remediation Packing Shipping Shipping and Receiving Deltek Costpoint Inspections SIX Sigma Inventory Records Field Operations Workflow Expeditor Documentation Operations Tool Room SIX-Sigma LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate