LaDonna Parker

**** *** ********* *****

Unit - *11

Houston TX 77058

224-***-****

SUMMARY

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven

SOFTWARE EXPERIENCE

• SAP

• Oracle

• AS400

• AX

• All Microsoft systems

SKILLS:

• Issue and conflict resolution

• System Implementation

• Dispute Resolution

• Project management

• Excel

• Payment Scheduling

• Correspondence Sorting and Filing

• Credit and Collections

• Delinquent Account Notification

• Persuasive Negotiations

• AR Aging Reports

• Leadership training modules- 100 hours completed

PROFESSIONAL EXPERIENCE

Best Foot Forward – Hillside, IL

Customer Service 01/09/2023- current

Utilize tools, training and experience to locate identified members or guardians.

Perform designated engagement services as directed by project:

Complete health screening

Schedule doctors’ appointments

Transfer call recipient to clients’ customer service

Ensures the security of customer information.

Credit Acceptance, Southfield, MI February 2022 – 11/29/2022

Front End Collections Specialist

•Researched accounts with potential prior debt or misrepresentation upon account origination.

•Utilized the dialer to received and make outbound calls remotely.

•Worked with customer to create debt repayment plan based on current financial condition.

•Listened to customers and negotiated solutions that met creditor and debtor needs.

•Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

•Processed debtor payments and updated accounts to reflect new balance.

Wolters Kluwer Tax & Accounting -Itasca, IL April 2019 – May 2022

Credit Collections Specialist

•Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.

•Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends. For example utilized Portals to bill Large corporation and also collected the past due balances.

•Minimized accounts receivable collections and reconciled dispute accounts to enable Sales Department and Credit department DSO in good standing.

•Prepared and mailed invoices to customers, processed payments and documented account updates.

•Performed targeted collections on past due accounts aged over 90 plus days.

•Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

•Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement

C.H. Robinson - Elk Grove Village, IL October 2018 - March 2019

Strategic Collector

•Successfully handled the Largest Account in the Company (Coca- Cola)

•Maintained open communications with branch and apprise of AR developments and changes

•Built partnerships internally with branches to strengthen customer/branch relationships and profitability

•Aggressively pursued ideas to make Centralized Collections a fast, accurate and efficient process for getting invoices out the door and receiving payments from customers

•Provided timely and professional service to branches, and customers when answering questions or researching problems

•Translated strategy and capabilities into collection objectives, establish priorities, forecast resources, and evaluate business trends

•Continually expanded and increased personal knowledge of the various Collections functions, industry changes and trends

•Resolved Branch and Customer issues, work special projects and conduct effective research and findings weekly.

EDUCATION

Nursing

ELGIN COMMUNITY COLLEGE - Elgin, IL August 2005

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