Customer Service Store Manager
Resume:
JB
JEANNE BUTWELL
**********@*******.*** 845-***-**** NOKOMIS, FL 34275
Highly organized and team driven with a strong focus on customer satisfaction. Excellent communication skills.
Solid history of dependability.
Proficient in providing top quality retail, hotel and resort services. I am dedicated to ensuring all customers, guests, clients or co-workers know I am doing the best job possible no matter what I am doing.
Employee Supervision
Team Leadership
Cashier
Stock Management
Customer Relations
Housekeeping
Bealls Dept Store Naples, FL
Customer Service/Gen Store Manager,
Keyholder
09/2022 - 05/2023
General Store Manager, Customer Service Manager, Cashier and Keyholder I was a keyholder to the store and I handled thorough opening and closing store duties to maintain operational standards and keep store running smoothly.
Understood all company standard software including PDA/POS systems. I was the Receiving/Dock Lead Supervisor. I took care of all stockroom operations and supervised workers. I processed all truck deliveries and allocation of products to all departments adhering to productivity standards and completed truck deliveries in a timely manner. Operated cash registers and connected with customers to provide assistance. Interacted with all other store managers creating teamwork and engaged with all co workers.
Maintained store and appearance.
A Beach Retreat Nokomis, FL
Head Housekeeping Supervisor
09/2017 - 08/2022
Cleaned, sanitized and deodorized all guest rooms including bathrooms, kitchen, living room and bedding.
Removed sheets and towels. Pretreated stains to maintain and restore linen condition.
Respond to requests from guests.
Restocked room supplies for personal touch with every job. Vacuumed and mopped all floors.
Verified cleanliness and organization of rooms, storage areas and carts. Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Summary
Skills
Experience
Jean's Cleaning Service Newburgh, NY
Housecleaner
09/1983 - 09/2013
Provided excellent house cleaning services to many satisfied clients. Created spotless surfaces by dusting, sweeping, vacuuming and mopping. Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Identified needs of customers promptly and efficiently. ETC/TLS Newburgh, NY
Keypunch Operator
09/1981 - 09/1983
Keypunched information into computer for insurance companies Keypunched information into computer for IBM Payroll Input data including customer names and addresses for various companies Sears Roebuck Newburgh, NY
Sales Associate/Domestic Dept
09/1979 - 09/1981
Helped customers find specific products, answered questions and offered product advice.
Answered incoming telephone calls to provide store, products and services information.
Answered product questions with up-to-date knowledge of sales and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Ran Cash Register operations
Helped customers with linens, towels, kitchen and bath accessories and made to measure draperies
Newburgh Free Academy Newburgh, NY
High School Diploma
06/1981
I organized and ran a children's bowling league for 20 years while being a devoted mom to 3 beautiful children. My duties as league director included setting up and scheduling on my computer leagues for up to 25 teams. Keeping track of all bowling records and awards for each child. Organizing special events, ordering patches and trophies. I was also in charge of ordering awards for all eight other bowling alleys in the Hudson Valley New York area. BEALLS CHERYL STORE MANAGER 609-***-**** LINDA 608-***-**** A BEACH RETREAT JJ & NATALIE FOSTER 941-***-**** MICHELE WEEKS 941-***-**** Education and Training
Accomplishments
REFERENCES
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