Customer Service Relations
Resume:
Emily Matei
Customer Relations Specialist/ Agent
Glendale, AZ 85304
ad0zj0@r.postjobfree.com
Above all, I love to provide emotional support to people through my work. I am extremely compassionate and caring and have superb phone etiquette and always look to make every individual feel respected and valued. I pay great attention to detail and do everything within my ability to keep the energy positive in the air no matter the situation and always try to keep customers happy by being attentive and listened to.
I love caring for those in need and am a dedicated employee wherever I am employed. Most importantly, I make sure that each person I encounter are ending their day with a smile on their face and I leave them better then when they first walked or called in. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Claims Specialist
CRS Temporary Housing - Phoenix, AZ
February 2023 to Present
• Provide superior customer service throughout the duration of the temporary housing stay.
• Serve as point of contact for policy holder, provide information and education on the housing process, and resolve all customer service issues related to hotel and/or housing stays.
• Source and reserve hotels, and follow up with policyholders regarding check outs, move ins, and move outs.
• Abide by state real estate regulations in providing proper notices.
• Obtain adjuster approvals and accurately process extensions if needed.
• Coordinate housing extensions, hotel extensions, notices to vacate, and pickup of furniture, housewares and appliances.
• Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
Qualifications & Skills
September 2000 to Present
• Proficient in Excel
• Microsoft Office
• G Suite
• Email communication
• Data Entry
• Spreadsheet
• Operating between multiple screens
• web and social skills
• Basic troubleshooting
• Client Relationship Management
• Minimum of 2 years experience in the direct care of patients
• Current TB Test
• Current Physical
• CPR/FA Card
Contact Center Representative
Veyo Medical Transport - Phoenix, AZ
January 2022 to January 2023
• Answering inbound calls from health plan members and scheduling their transportation for their upcoming medical appointments.
• Verifying insurance eligibility with Medicaid or Medicare.
• Contacting member services on behalf of a patient or provider to assist in answering health care questions.
• Educating members on insurance policies, new changes and any recent updates.
• Canceling future appointments on behalf of members or rescheduling them.
• offering members more cost efficient modes of transportation like public transport or gas mileage reimbursement.
• Offering different modes of transport to qualifying members such as wheelchair vans, stretches (both standard and bariatric) and in some cases; air transport. CNA - Certified Nursing Assistant I IMCU / Telemetry Unit CHRISTUS Santa Rosa Hospital - Medical Center - San Antonio, TX October 2018 to July 2019
1. Take patient vital signs every 4 hours including blood sugar checks for patients with diabetes(Q4,Q6 or ACHS)
2. Assist with bathing, dressing, and feeding if necessary. 3. Conduct Bladder Scans, conducting EKG’s and applying heart monitors to new patients, or adjusting a current patients heart monitor if needed.
4. Turn and reposition bedridden patients every 2 hours alone or with assistance if needed in order to prevent bed sores.
5. Answer call lights, keeping rooms clean, change linens if needed and at times provide emotional support to patient or their family members by encouragement. 6. Report directly to the nurses on staff with any observations or change in their patients vital signs, behavior or possible decline.
7. Before leaving my shift, always provide efficient bedside report to the next aide coming in for the next shift.
CNA - Certified Nursing Assistant
Encompass Home Health and Hospice - San Antonio, TX May 2018 to October 2018
Responsible for providing comfort care for people who are elderly or terminally ill. This is provided within a patient’s home or at either a Rehabilitation/Skilled Nursing/Assisted Living facilities. My responsibilities vary from patient to patient and depend on the environment. Some typical duties include caring for a patient’s personal needs, changing bed linens, assisting with transportation, bathing patients, transferring from beds to wheelchairs, maintaining accurate and confidential records regarding each patient, checking various vital signs and changing dressing.
• Administer bedside and personal care, such as ambulation and personal hygiene assistance.
• Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores.
• Entertain, converse with, or read aloud to patients.
• Feed patients who are unable to feed themselves.
• Clean rooms and change linens.
CNA - Certified Nursing Assistant
RIVER CITY HOSPICE - Bandera, TX
January 2018 to May 2018
Responsible for providing comfort care for people who are elderly or terminally ill. This is provided within a patient’s home or at either a Rehabilitation/Skilled Nursing/Assisted Living facilities. My responsibilities vary from patient to patient and depend on the environment. Some typical duties include caring for a patient’s personal needs, changing bed linens, assisting with transportation, bathing patients, transferring from beds to wheelchairs, maintaining accurate and confidential records regarding each patient, checking various vital signs and changing dressing. Caregiver
New Hope Assisted Living - Boerne, TX
January 2015 to December 2017
1.Feed Bathe and dress patients
2.Take patient Vital signs.
3.Serve meals, make beds and keep beds clean
4.Set up medical equipment and assist with some medical procedures 5.Answer calls and observe changes in a patients behavior and conditions Administrative Assistant / Receptionist
Woodruffconstrution - Phoenix, AZ
January 2011 to January 2013
1. Responsible for providing administrative and clerical services in order to ensure effective and efficient operations. 2. In charge of weekly employee and subcontractor payroll. 3. Collecting and reviewing weekly employee mileage reimbursements; and company credit card receipts.
Caregiver/Personal Assistant
REDFIELD ASSISTANT LIVING - Surprise, AZ
January 2010 to January 2011
1. Communicated with manager regarding supplies
availability, future inventory and special orders. 2. Conducted weekly errands for the manager including any personal needs like groceries, checks deposited into company account.
3. Ensured superior resident support and assistance by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Sales Representative / Book Keeper
FAMILY CHRISTIAN BOOKSTORE - Glendale, AZ
January 2008 to January 2010
1. Trusted key Holder after 2 months of employment / In charge of opening / closing the store & Counting till before and after store hours. 2.Cashier proficiency and customer service/Training new employees.
3. Initiated sales for "World Vision" and promoting the NEW sales items to all customers. Education
Associates in Applied Science in Applied Science
Glendale Community College - Glendale, AZ
2008 to 2010
High School Diploma
Arizona Conservatory for Arts and Academics Glendale - Glendale, AZ 2006 to 2008
Skills
• Customer Service (10+ years)
• CNA
• Cna Certified
• Certified Nursing Assistant (4 years)
• HHA
• Microsoft Office (10+ years)
• Personal Assistant Experience
• Computer skills. Multi Screen Oriented. Excel, spreadsheet, Mac OS and Windows, PowerPoint, etc.
(10+ years)
• Time management (10+ years)
• Typing 40WPM (10+ years)
• ICD-10
• PCI
• Insurance verification
• Phone etiquette
• Hospital experience
• EMR systems
• Vital signs
Languages
• Romanian - Fluent
Certifications and Licenses
American Heart Association Basic Life Support
January 2022 to January 2024
Training Center Name & Company ID: TX05463
CPR Services, McAllen
3218 W Alberta Rd Edinburg TX 78539
Training Center Phone Number
Instructor Name
Gustavo Buentello
Instructor ID
BLS Certificate ID: 185*********
Certified Nursing Assistant (CNA)
September 2017 to September 2019
NA0060016505
First Aid Certification
Assessments
Verbal communication — Completed
January 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Call center customer service — Proficient
March 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Customer Service Representative Work from home 1 year Overall Customer Service Experience 10+ years
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