General Manager Customer Service
Resume:
Frank Jonas
Palm Coast, FL *****
******.*****@***.***
Designs customized travel, including dream vacations, business trips, and destination events, for a diversified client base. Experienced in booking travel while meeting client budgets, formulating personalized travel solutions, and sourcing/securing optimal pricing, benefits, and travel rewards. Planning & Execution Cross-functional Leadership Team Building & Development Relationship Management Territory Expansion & Growth
Budget Planning & Management Travel and Tourism Willing to relocate: Anywhere
Work Experience
Director of Golf Services
Hammock Beach Resort - Palm Coast, FL
April 2013 to Present
• Recruited to bring up to and surpass industry four Diamond standards for lodging.
• Mentored staff on mining and using data to improve guest satisfaction, efficiencies, and increase revenue streams.
• Set a company record in the golf department with an approval rating of 96% from 74%.
• Brought about a culture shift, improving the perception of the property with HOA by self-educating on guidelines and standards.
• Stopped high turnover as the trainer, streamlining processes and setting clear and consistent expectations.
• Cited for excellence in customer service, teamwork, flexibility, and reliability. General Manager
Equity Lifestyles Properties - Ocala, FL
December 2016 to September 2017
• Called upon to breathe new life into stagnant operations, as well as build sustainable, profitable business strategies, and increase customer satisfaction scores.
• Reduced the For Sale by Owner homes to 3 from a high of 16.
• Narrowed broker Homes down to 16% in listings.
General Manager
Kissimmee South RV Resort Carefree Resort Homes, LLC. - Davenport, FL October 2009 to December 2013
• Recruited to restore a once profitable and safe environment plagued with drug, violence, and vagrancy.
• Turned this property in to a thriving, safe environment in over two years, gaining the trust back from the HOA and the RV residents.
• Created harmony as the manager that acted as a liaison between the new managers and the residents, boosting communications.
• Solely captured $22K in accounts receivable from $2K. Regional Manager
Carefree Resort Homes, LLC. - Scottsdale, AZ
October 2009 to February 2013
• Mentored and guided 19 parks to deliver quality services while exceeding ambitious company objectives.
• Accountable for daily operations in overseeing homes being refurbished, obtaining appropriate permitting, making certain the quality care was being executed on future homes. General Manager
Equity Lifestyles Properties - Ormond Beach, FL
October 2006 to February 2009
• Highlighted for generating more visibility through the successful launching of high-profile events that included Bike Week, Biketoberfest,
Daytona 500, Pepsi/Coke 400, and Spring Break.
• Preserved the properties charm with regular upgrades and maintenance while adhering to budgetary guidelines.
• Stayed ahead of the competition with advertising, promotions, adjusting pricing, and weekend activities.
Education
Bachelor of Science in Business Management
University of Illinois - Champaign, IL
Skills
• Designs customized travel, including dream vacations, business trips, and destination events, for a diversified client base. Experienced in booking
travel while meeting client budgets, formulating personalized travel solutions, and sourcing/securing optimal pricing, benefits, and travel rewards.
Available 24/7/365 to resolve issues and answer questions from clients, vendors, and partners across all time zones.
Sales Operations & Management New Business Development Staff Mentoring & Motivation Drive Revenue Performance Strategic
Planning & Execution Cross-functional Leadership Team Building & Development Relationship Management Territory Expansion & Growth
Budget Planning & Management Travel and Tourism
• Customer Relationship Management
• Supply Chain
• Sales Management
• Management
• Project Management
Assessments
General manager (hospitality) — Completed
February 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Management & leadership skills: Impact & influence — Completed February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Attention to detail — Completed
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Completed August 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Management fit — Familiar
August 2021
Measures the traits that are important for success in management positions Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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