Customer Service Rep

Clarence H. Goodson

**** ********* ******

Baltimore, Maryland 21230

443-***-**** (Cell)

ad0zin@r.postjobfree.com

Professional Skills/Qualifications:

• Strong written and oral communication, problem solving, and accounting skills.

• Experienced healthcare registration professional who can put patients and their families at ease.

• Knowledge of patient privacy regulations (HIPAA) and electronic patient registration systems.

• Extensive knowledge of customer service.

• Ability to provide leadership skills and have trained new employees.

• Ability to managed time sensitive tasks.

• Knowledge of credit card payment processing, transportation solutions and development, materials transport, quality assurance controls, and reports generation.

• Ability to provide clerical support and work under pressure.

• Ability to serve in the role of a team player.

Giant’s/Customer Service Rep-Cashier

January 2022 – Present

• Operated cash registers and provided excellent customer service. UNC Lenoir Healthcare/ED Registrar

November 2015 – June 2018

• Obtained and verified patient’s demographic information, medical history, and insurance information prior to admission to the health facility.

• Answered incoming emergency phone calls.

• Paged nurses and doctors to respond to patients who arrived with serious injuries.

• Collected co-pays from patients and set-up electronic billing.

• Maintained electronic medical records.

• Worked closely with the outpatient surgery department for scheduling of patient procedures.

• Produced patient identification strips.

• Responded to patients’ emergency calls relating to accidents, credit cards, and tolling requests.

• Verified patients Medicaid, Medicare A&B, Veterans Administration (VA), and private insurance carriers using the Medtech system. Food Lion/Customer Service Rep-Cashier

October 2013 – November 2016

• Operated cash registers and provided excellent customer service. Triworx Promotions/Customer Service Liaison/Accounting Clerk November 2010 – September 2013

• Tracked orders and updates from manufacturers.

• Maintained inventory logs, prepared billing, and accounts payable statements.

• Contacted customers regarding delinquent payments. PHH Arval/Client Consultant

August 1989 – October 2010

• Maintained service accounts while adhering to corporate policies and procedures.

• Ordered vehicles for corporations.

• Coordinated MVA tags and titles.

• Maintained vehicle maintenance agreements.

• Issued/cancelled gas and service cards.

• Updated the system daily for the addition and deletion of client demographic information.

• Generated monthly reports on vehicles contract renewals.

• Monitored calls of staff members to ensure compliance and quality assurance. Education: Northwestern High School – Graduated May 1979 Morgan State University (24 credits)

References: Available upon request

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