Customer Service Administrative Assistant
Resume:
Highly-motivated employee with desire
to take on new challenges. Strong
worth ethic, adaptability and
exceptional interpersonal skills. Adept
at working effectively unsupervised
and quickly mastering new skills with a
history of meeting company needs with
consistent and organized practices.
Skilled in working under pressure and
adapting to best enhance the
organizational brand.
Customer Service
Equipment Sterilization
Medical Billing
Patient Scheduling
Payment Collection
Inventory and Supply Management
Direct Patient Care
Wound Care and Irrigation
Medical Terminology in [Languages]
Preparing Specimens and Samples
Vital Sign Monitoring
Understands Medical Procedures
Restocking Lab Supplies
Patient-Focused Care
Documentation Procedures Expert
Medical Procedures
Respiratory Equipment Utilization
Lab Equipment Operation
Lab Equipment Setup
Valid [State] Driver's License
CPR
Medical Terminology
First Aid
EKG Set up and Monitoring
TGH Primary Care
Medical Assistant Tampa, FL 09/2022 to Current
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Organized charts, documents and supplies to maintain team productivity.
Documented notes during patient visits.
Secured patient information and maintained patient confidence by completing and safeguarding medical records. Assessed, documented and monitored vital signs for patients within outpatient setting.
New Tampa Urology
Office/Administrative Assistant/Clerical Assistant Tampa, FL 01/2022 to 06/2022
Answered phones to direct callers, schedule appointments and provide general office information.
Obtained scanned records and uploaded to database. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis. Followed principles of asepsis and infection control to meet patient safety guidelines.
Labeled and completed lab requisitions using ICD and CPT coding.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Rannisha
Williams
****************@*****.***
Tampa, FL 33601
Summary
Skills
Experience
RW
Vital Sign Monitors
Electrocardiography (EKG)
HIPAA Compliance
Specimens Collection and Processing
Data Entry
Venipuncture and Phlebotomy
Documentation and Recordkeeping
Medical Records Management
Phlebotomy
Certified in Basic Life Support (BLS)
Patient Relations
Diploma
Florida Career College - Tampa
Tampa, FL
Medical Assisting, 04/2022
Charter Spectrum
Billing Specialist Tampa, FL 04/2019 to 06/2021
Answered customer invoice questions and resolved issues discovered during invoicing and collection process. Investigated and resolved issues to maintain billing accuracy. Worked with team members and leadership to identify and develop process improvements.
Managed numerous client accounts to track and collect money owed.
Managed account receivables to maintain payments within net terms.
Managed all payments processing, invoicing and collections tasks.
Collected, posted and managed patient account payments. Processed invoice payments and recorded information in account database.
Advance Industrial Automation
Supervisor Tampa, FL 08/2018 to 02/2019
Complied with company policies, objectives and
communication goals.
Resolved customer complaints and adjusted policies to meet changing needs.
Assessed company operations for compliance with safety standards.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Received deliveries, scanned packages and updated orders in internal database.
Examined packages and goods for damage and notified vendors of replacement needs.
Updated inventory and production information using warehouse management systems and scanner guns.
Computer Generated Solutions Inc.
Customer Service Representative Tampa, FL 04/2015 to 05/2018
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Consulted with customers to resolve service and billing issues.
Maintained knowledge of current promotions, exchange Education and Training
guidelines, payment policies and security practices.
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