Vickie House

*** ********* ***** *** ******, IN *7362

Home #765-***-**** ell 765-***-****

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ad0zhj@r.postjobfree.com

Experienced Management &

Operations Professional

Results-driven professional with extensive management experience ithin

w

fast-paced and challenging industries. Extensive experience planning, directing, and

managing operations, with a focus on profit-driven initiatives, staff training development,

regulatory compliance, and client relations. Demonstrated leadership ability with strong

interpersonal, organizational, and communication skills. Continuing professional

development includes Insurance Adjuster licensure and Interior Decorating training.

CORE COMPETENCIES & KEY STRENGTHS

anagement & Operations

M

udgeting & Accounting

B

egulatory Compliance

R

eam Leadership

T

uman Resources

H

ritten & Verbal Skills

W

raining & Development

T

roblem Solving

P

ustomer Service

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ADDITIONAL KEY STRENGTHS

Insurance Expertise: Licensed Insurance Adjuster in Indiana, Texas, Florida &

Alabama, with comprehensive training and education in management of inspections, claims,

and policies.

In

terior Decorating: cipient of certificates in Interior Decorating, credited with skillful

Re

natural ability to provide innovative and creative solutions for interior decorating challenges

and projects.

EXPERIENCES AND ACHIEVEMENTS

PILOT TRAVEL CENTERS 2003-2014

Restaurant General Manager piceland, IN 0011-2014

S 2

• •

Key manager responsible for hiring and training staff, fostering a productive work environment,

overseeing ordering and inventory functions, facilitating overall efficiency and safety of facility, and

serving customers.

Ensured compliance with all restaurant and food safety measures, implementing employee

trainings and process improvements to educate staff and promote adherence to safety measures.

Facilitated smooth facility operations through continuous management of inventory and supplies.

Provided opportunities for development and growth of employees through training and education,

leading to a more motivated, efficient, and skilled team.

Created a positive, customer-oriented work environment, emphasizing strong commitment to

providing excellent and prompt customer service.

Manager eatherford, TX 003-2011

W 2

• •

Core employee accountable for overseeing daily operations, monitoring building and grounds, supervising

up to 35 employees, and training employees for success in a variety of retail and fast food management

roles.

Achieved a safe and productive environment for employees through daily monitoring of buildings

and grounds, and oversight of all processes and protocols linked to safety and facility operations.

Implemented training for employees at all experience levels, from entry-level to professional.

Provided cross training for retail and food management positions to optimize staff productivity.

Led and supervised daily staff operations, driving teams to achieve positive outcomes.

Manager - Weatherford, Texas -

1990-2003

Proprietor of Barber Shop - 1989-2002

SELF-OWNED BARBER SHOPS t. Worth, TX

F 1979-1989

•

2

2003-2014

Owner & Operator

Owner of profitable barber shops on Carswell Air Force Base. Managed all aspects of operations and

regulations, staff hiring and training, human resources functions, and customer service.

Promoted efficient operations with an emphasis on achieving and exceeding revenue goals.

Provided superior customer service to all clients with a focus on gaining customer loyalty.

Ensured compliance with all guidelines and regulations set forth by State of Texas and Air Force.

EDUCATION & CERTIFICATIONS

Associate’s Degree in Business exas Christian University, t. Worth, TX

T F

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Interior Decorating Certificates arcourt Learning, t. Worth, TX

H F

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License in Cosmetology, Texas Cosmetology/Barbering Board

Licensed Insurance Adjuster, Indiana Department of Insurance

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