Class A Customer Service
Resume:
Professional Summary
Experience
Contact
Skills
Hi, I'm Jeremiah Gowens.
ad0zgy@r.postjobfree.com
m
**** *********** **. ******** **
experience
forklift experience
Hazmat, doubles and
tanker endorsements
Customer service
background
CLASS A TRUCK DRIVER Mar 2019 - Current
Superior EMP, Rancho Cucamonga, Ca
Assisted in loading, unloading, and ensuring that freight was ready for long-distance transport.
Maintained consistent, timely delivery record, with all deliveries arriving within schedule guidelines.
Delivered fuel to generator service locations and oversaw refueling to ensure compliance with all regulations governing the safe handling of flammable and hazardous materials. Ensured on-time deliveries in compliance with specified timeframes.
Checked the mechanical, safety and emergency equipment on each vehicle before leaving the distribution center. Prevented cargo shifting by securing loads with ropes, covers and chains.
Operated equipment such as forklifts and pallet jacks to move loads onto and off the vehicle.
BRANCH MANAGER Dec 2017 - Jan 2019
Top Notch Pest Control, Cabazon, Ca
Worked with associates and communicated goals to ensure teamwork and collaboration.
Followed information management strategies and monitored employee activities to protect customer information and business assets from loss.
Administered budgets and managed accounts to achieve branch financial goals.
Administered all operations within the branch office. Built branch partnerships, planned new marketing strategies, and optimized teams to achieve branch targets each month . Recruited, hired, trained, and collaborated with financial advisors to strategically plan to grow the book of business. Led meetings weekly to share new information, update policies, and outline objectives to staff.
Managed business plans, outlined policies, and coordinated resources to improve business operations and maximize utilization of personnel and materials resources.
SERVICE MANAGER Aug 2012 - Nov 2017
J
J
E
R
E
M
I
A
H
G
O
W
E
N
S
EcoShield Pest Control, Riverside, Ca
Identified or anticipated problems and provided winning solutions.
Inspected equipment to make sure that each was running smoothly and ready for use.
Cross-trained work crew members to increase team productivity. Wrote company's safety program and procedures and
maintained compliance with government safety regulations. Checked weather conditions and scheduled work crews for week.
Maintained an adequate level of spare parts to handle expected maintenance requirements.
Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.
Monitored employee performance and delivered constructive feedback and annual reviews.
Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level. Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person.
SERVICE TECHNICIAN Feb 2011 - Feb 2012
Generations Pest Control, San Bernardino, 92410
Responded to service requests and on-call emergencies with timeliness and professionalism.
Observed all safety protocols, sanitation requirements, and OSHA guidelines.
Developed preventive maintenance schedules and procedures. CLASS A TRUCK DRIVER Mar 2008 - Dec 2010
FFE Transportation, Fontana, Ca
Ensured on-time deliveries in compliance with specified timeframes.
Reported problematic or malfunctioning machinery to supervisor.
Planned smooth vehicle routes to minimize delivery delays. Checked the mechanical, safety and emergency equipment on each vehicle before leaving the distribution center. Prevented cargo shifting by securing loads with load locks. Completed all required paperwork within anticipated timeframes.
CLASS A TRUCK DRIVER Jun 2006 - Feb 2008
Schneider Transportation, Fontana, Ca
Maintained consistent, timely delivery record, with all deliveries arriving within schedule guidelines.
Ensured on-time deliveries in compliance with specified timeframes.
Reported problematic or malfunctioning machinery to supervisor.
Provided in-depth documentation on equipment condition and issues.
Checked the mechanical, safety and emergency equipment on each vehicle before leaving the distribution center. Planned smooth vehicle routes to minimize delivery delays. OWNER/OPERATOR Feb 2004 - May 2006
Generations Pest Control, San Bernardino, Ca
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business. Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration. Identified areas for expansion by analyzing market, consumer trends, and competition.
Built successful business, growing business to 106 accounts within two years.
Established company culture, vision, goals, and objectives. Set and monitored objectives, performance indicators, and metrics to assess company progress.
Developed budgets for product development and new product introduction.
Maintained quality and precision by developing culture of stability and strong performance.
Stayed on top of changes in legislation and the competitive landscape to keep the business agile and responsive to changing industry demands.
SERVICE TECHNICIAN Oct 2001 - Jan 2004
Stanley Pest Control, Fontana, Ca
Observed all safety protocols, sanitation requirements, and OSHA guidelines.
Responded to service requests and on-call emergencies with timeliness and professionalism.
Drafted daily reports to inform supervisors and senior management.
Executed troubleshooting and diagnosis for errors or malfunctions.
Coordinated preventive maintenance schedules and updated Education
timelines according to available resources.
Promoted and enforced safety standards and resolved workplace safety hazards.
Developed preventive maintenance schedules and procedures. SERVICE TECHNICIAN May 1999 - Sep 2001
Western Exterminator Co., Chino, Ca
Responded to service requests and on-call emergencies with timeliness and professionalism.
Observed all safety protocols, sanitation requirements, and OSHA guidelines.
Executed troubleshooting and diagnosis for errors or malfunctions.
Maintained meticulous records, including service contracts, work orders, change orders and service slips.
Promoted and enforced safety standards and resolved workplace safety hazards.
Coordinated preventive maintenance schedules and updated timelines according to available resources.
Contact this candidate