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Customer Support Product Development

Location:
Flower Mound, TX
Salary:
51
Posted:
November 09, 2023

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Resume:

Vickie M. Howell

ad0zgp@r.postjobfree.com 972-***-****

Summary:

A highly driven administrative professional with experience in customer support, recruiting operations, market intel, and product development. Proven record for achieving objectives, driving sales, and recognizing business opportunities. Possess excellent attention to detail and communication skills with the ability to communicate at all levels in an organization.

Reece USA June 2021 – Jan 2023

Recruitment Coordinator

$2B leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC materials and supplies

Ensured a positive candidate experience by working directly with candidates, recruiters, and hiring managers to schedule interviews and process new hires as appropriate

Updated and maintained the Workday applicant tracking system/candidate database

Assisted with scheduling phone and onsite interviews

Prioritized, organized, and managed multiple schedules and recruitment/HR projects

Generated and processed confidential documents (offer letters, reference checks, and applications)

Reported and communicated recruiting metrics (time to fill, aging positions, vacancy gap, etc) as requested

Greeted and hosted candidates while on-site, and addressed any scheduling conflicts that arise

Booked travel accommodations for candidates and arranged reimbursement for any additional candidate travel expenses

Managed and drove all onboarding activities with recruiters and hiring managers

Served as the main POC for E-Verify and I-9 verification

IBM/Merck Pharmaceutical April 2018 - June 2020

Recruitment Coordinator

IBM is a global leader in recruitment outsourcing, serving multi-billion-dollar clients

Responsible for preparing job requisitions for official posting and distribution to external job sites

Prepared, reviewed, and distributed offer letters that were extended to candidates

Managed the onboarding process and all activities between the candidates and Merck

Launched background checks and followed up with all parties until the process was complete

TAL Apparel August 2012- February 2018

Product Developer/Merchandiser

One of the largest garment operations in the entire world, founded in 1947

Direct responsibility for merchandising by working closely with the global sales and sourcing teams

Increased revenues and expanded customer base by creating merchandised opportunities that gained customer loyalty and confidence

Developed core and fashion item pieces to drive customer sales, expand company product categories, and raise brand awareness

Collaborated with brand designers to plan, create & implement product lines

Managed fabric and garment sales across multiple private label accounts and exceeded sales & gross margin goals

Planned, managed, and executed sales and merchandising strategies; analyzed customers’ business by door to maximize opportunities

Researched market for new ideas, developed and gave direction for concept boards to showcase seasonal trends and update assortments

Presented concepts, fabrications, patterns, colors, and embellishments to branded and private label teams each season

Coordinated sales, proto & production process to ensure timely delivery of fabrics and samples

Education:

Texas State Bachelor of Science – Fashion Merchandising, Textile Product Development



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