Professional in roles.

WAYNE ROBERTS JR

ad0zgb@r.postjobfree.com 404-***-**** Atlanta, GA 30310

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes store management, operations, underwriting, accounts receivable, collections, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.

Skills

Employee Training

Operations Management

Employee Supervision and Motivation

Outstanding Communication Skills

Relationship Building and Management

Customer Relations

POS Systems

Verbal and Written Communication

Experience

Ben's Brands for Less-Mattress Atlanta, GA

Store Manager/Limited Franchisee

02/2020 - Current

Conducts daily store operations, including opening and closing procedures and cash handling.

Monitors inventory levels and places orders to restock showroom.

Develops strategies to maximize sales and profitability.

Established customer service standards and monitored staff compliance.

Resolves customer complaints in a timely manner.

Manage daily banking activities such as deposits and withdrawals.

Develops relationships with suppliers to negotiate better prices.

Answers product questions with up-to-date knowledge of sales and promotions.

Assists customers in store and over the phone with product sales.

Community Loans of America Sandy Springs, GA

Underwriting Supervisor

04/2018 - 02/2020

Built and managed a highly successful team of 8 underwriters.

Monitored performance of underwriters, providing guidance and feedback as needed.

Provided training to new underwriters on the policies, procedures, and regulations governing consumer loan lending.

Created schedules to ensure proper coverage and to meet department expectations.

Set daily and weekly performance goals.

Reviewed and evaluated loan applications to ensure compliance with underwriting guidelines.

Conducted credit analysis of potential borrowers and determined risk ratings for each loan application.

Responded promptly to customer inquiries regarding status of loan applications, resolving any issues encountered along the way.

Reviewed all relevant documents associated with a loan before authorizing it for funding.

Ben's Brands for Less-Mattress Smyrna, GA

Store Manager/District Manager

04/2016 - 02/2018

Established customer service standards and monitored staff compliance.

Developed strategies to maximize sales and profitability.

Conducted daily store operations, including opening, and closing procedures and cash handling.

Resolved customer complaints in a timely manner.

Recruited, trained, and supervised new employees.

J.D. Byrider/CNAC Marietta, GA

Branch Underwriter

07/2014 - 10/2015

Reviewed and evaluated loan applications to assess creditworthiness, risk, and eligibility for approval.

Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.

Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.

Negotiated terms with borrowers to achieve mutually beneficial outcomes.

Rent-A-Center Lawrenceville, GA

Store Manager

09/2010 - 06/2014

Manage store sales, customer growth, revenue, and SMRR gain.

Communicate with customers to promote timely payments if past due or expired.

Oversaw and provided training and development for all coworkers.

Manage daily paperwork, cash handling and inventory controls.

Education and Training

American Intercontinental University-Atlanta Atlanta, GA

Master of Business Administration/Management

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