Jeff Rennels

**** **** **** *** **, N Lauderdale FL 33068 *754-***-***** email ad0zg4@r.postjobfree.com

Accounting professional with over twenty four years’ experience in multiple areas. I am seeking employment in a firm where I can demonstrate my experience, work ethic and skills while gaining expanded knowledge and experience in other aspects of Accounting.

EDUCATION:

> Broward College, Davie, FL 06/1990 – 09/1992

Associates of Arts

> University of Phoenix, Ft. Lauderdale 09/2001 – 06/2004

Working towards a business degree

> Godwin Heights High School, Wyoming, MI 06/1976 – 9/1980

COMPUTER SKILLS:

Triumph, Office Sweet, Oracle, Axiom, IMS-green screen, CARDSg, Clearing Works

Info Image, Windows 8, Windows 7, XP, Windows 2000.

SYSTEMS USAGE:

E-serve JP Morgan Chase, Triumph, Info-Image, Axiom, XNet, Commercial Electronic Office (CEO), Cashiers Automated Research Dispute System (CARDS), Return Works, Excel, Walker General Ledger, Assert, Adept, Fincap Axiom, Clearing Works, Citrix, Journal Entry Processing.

EXPERIENCE:

QUALITY ASSURANCE Online monitoring and verification 2014 -2018

Convey Health Solutions, Florida

Monitoring live calls to rate Team Member performance.

Verified HIPAA compliance with Convey Corporate Policies and Guidelines.

Submitted reports for each Team Member incorporating evaluation of strengths and weaknesses while dealing with client interactions.

Followed up on reports generated by other Team Members.

Created PowerPoint presentations to emphasize areas of improvement for Team Members.

Assisted Management in training of new Team Members and leading Team Meetings in Supervisor’s absence.

ACCOUNTING CLERK Accounting Assistance 2010 -2013

American Express, AESC-Florida

Created manual journal entries allowing for recording of remit items that exception out of the American Express EMM process.

Knowledge end to end payment and expense process flow.

Created manual journal entries to account for late wires, foreign and rejected payments, cases opened and closed manually to the Unidentified Payment database, settlement sweeps, ADEPT adjustments, bank recalls, accounting for ADP, FTM rejects.

Daily Processing of transaction-based activities in support of the Billing and Payment Services department.

Trained and coached other employees including team members located in India.

BILLING & PAYMENT SERVICES Accounting Assistance 2001 – 2010

American Express, AESC-Florida

Researched and corrected payment related disputes via Lift Memo and Online Cashiers Automated Research (CARDS).

Processed adjustments to card member’s accounts when necessary. Completed the research with depository banks and monitored associated ledgers.

Reconciled bank statements for Dallas and LA Wells Fargo by opening the necessary CARDS cases and keeping daily contact via telephone with the banks in order to resolve mutual issues.

Supported the Accounting Team on several desk functions: the Corporate Desk- performed end of day balancing for the Lockboxes and the Cash Flow Reports.

Completed quarterly SOX testing for Special Handling –all test sampling was completed within required deadlines

Created journal entries for the Canadian Outside Agency payment process

Created cash flows for the NG Check Revenue File in order to balance the ledger.

Completed the end of month report for the Bank Advice Cases opened in CARDS.

REP 2- CUSTOMER SERVICE Recon 1996 -2001

American Express, AESC-Florida

Researched customer service disputes regarding payment related issues.

Contacted Card Members via telephone and mail in order to expedite the resolution of their dispute.

Working knowledge of Legacy and Triumph platforms.

Experienced in completing research in payment1 and payment repository and in axiom.

ACCOUNT SERVICE REPRESENTIVE 1989 to 1996

American Express, AESC-Florida

Responsible for providing excellent customer service with the ultimate aim being to effectively collect any overdue or outstanding funds from Card Members.

Reviewed and requested financial information from American Express Card Members to allow further spending.

REFERENCES FURNISHED UPON REQUEST

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