PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

COURTNEY

BERGER

Hampton, VA 23669, 757-***-****, ad0zf2@r.postjobfree.com Seasoned Customer Service Representative with more than 8years of experience. Excellent in adapting to change and time management on different assignments. Motivated leader with strong organizational and prioritization abilities. Handles tasks with accuracy and efficiency. Dedicated to high levels of customer satisfaction and meeting aggressive business goals. Time management Customer Support

Experience

Call Center Environment

Analytical skills Problem solving skills Written communication Active listening

Customer Account Specialist July 2021 - Current

Dominion Energy Norfolk, Virginia

Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

Provides detailed explanation/applications of electric rates to customers. Communicated assistance in resolving electric power quality deficiencies. Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.

Accomplishments

Received several customer compliments on being a pleasant person to work with. Exuded patience and understanding. Complemented also for doing further research to resolve issues, CSR/Collections July 2017 - November 2021

PORTFOLIO RECOVERY ASSOC Hampton, VA

Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties

Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures

Communicated with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s)

Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts B

EDUCATION

ADDITIONAL INFORMATION

Accomplishments

Was able to achieve monthly quotas 95 percent of the time. Part of a team that was recognized two years in a row as the most productive Assisted in training new associates that were hired for special projects. Customer Support Representative May 2016 - June 2017 Faneuil Hampton, VA

Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs

Maintained detailed records of daily support activities and resolutions. Maintains sincere interest in providing stellar customer care Develops and maintains positive customer relations and coordinates with various functions within the company.

Used probing questions to discover root causes of problems. Met inbound customer needs while maintaining strict performance targets. Customer Service Specialist September 2013 - March 2016 UnitedHealth Group Kennesaw, GA

Answers customer/client requests or inquiries concerning services, products, billing, claims, and reports problem areas

Resolved patient issues by quickly responding to calls and emergency issues. Analyzes problems and provides information/solutions. Verified data, including signatures and account information, prior to posting payments. Exercise Science

Norfolk State University, Norfolk, VA

Type (45wpm) Strong written and verbal communication skills. Organized and efficient. Customer Service Skills: Courteous, very patient and respectful of customer concerns. Works well with others. Experienced with handling of escalated issues for management as well as peers. Strong data entry skills.