CAREER OBJECTIVE

Results-driven Salesforce developer with 8 years of hands-on experience in designing, developing, and optimizing Salesforce solutions. Seeking to leverage my deep knowledge of the Salesforce ecosystem, alongside my proven track record of delivering high-impact, scalable solutions, to drive innovation and business growth.

PROFESSIONAL SUMMARY

Certified Salesforce.com Developer with 8 years of overall professional IT Experience with strong Object-Oriented Analysis and programming skills including in the Salesforce.com CRM platform and experience with Java, web technologies.

Highly skilled in Salesforce Architecture, implementation and building custom solutions on the Force.com platform. Good Hands-on experience on Source Tree.

Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Community Cloud, Health Cloud and Financial Service Cloud. Experienced with Oracle, MongoDB, NoSQL and My SQL databases.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatica on Demand.

Experience in Administration, Implementation, and support experience with Salesforce.com platform along SF communities. Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.

Deploying code changes and others components from branches to continuous integration tools like Bamboo and Jenkins. Experience in SFDC development using Apex classes, Triggers, Visual Force, Velocity, Batch Apex, Partner and Enterprise WSDL and Force.com IDE.

Experience in creating Transformations (Joiner, Sorter, Aggregator, Expression, Lookup, Router, Filter, Update Strategy, Sequence Generator, Normalizer and Rank) and Mappings using Informatica Designer and processing tasks using Workflow Manager to move data from multiple sources into targets.

Experience in integrating Salesforce with external systems using REST and SOAP APIs.

Experienced in all phases of Software Development Life Cycle (SDLC), Agile Development, quality management systems and project life cycle processes.

Merging Branches in version control tools like GitHub and Bit Bucket. Expertise in aura framework, Lightning Components, Lightning Web Components and Salesforce Lightning Design System (SLDS).

Experienced in Creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

EDUCATION

Bachelor of Technology from Andhra University, 2017, India

Master’s in Business Administration from Greehey School of Business, 2021, USA

TECHNICAL SKILLS

Salesforce Technologies

Apex, Visualforce, Triggers, Lightning, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services.

Salesforce Tools

Force.com API tools, Force.com Excel Connector, Developer Console

Web Technologies

HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script

Languages

Apex, Java, PL/SQL

Bug Tracking Tools

Jira

Build & CI/CD Tools

Jenkins, GitHub, Maven, Ant

Databases

Oracle, MS SQL Server, MS Access

Operating Systems

Windows Variants, UNIX.

Office Tools

MS Excel, MS Word, Outlook

PROFESSIONAL EXPERIENCE

Client: Texas Health Resources, Texas, United States (Jun 2022 - Present)

Role: Salesforce Developer

Description: Texas Health Resources (THR) is a nonprofit health care organization it provides healthcare services. It is providing health and hospice, physical therapy, rehabilitation, heart and vascular, diabetes and cancer services, among others. As a Salesforce Developer, I involved an integral part of the dynamic team, working to transform and optimize healthcare processes through innovative Salesforce solutions.

Responsibilities:

Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Installed/Uninstalled packages from AppExchange for Apttus Upgrades. Setup Email Services on Force.com platform to handle inbound emails.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Used JDBC to interact with databases where ever needed.

Designed, developed, and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.

Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated cases to Case Object. Used Visual Studio to develop the classes and triggers.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Query, query All, Insert, update, insert & delete many records asynchronously using REST Bulk API.

Developed re-usable UI Components with Lightning Component Framework.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to create modern enterprise apps build quickly and easily on Salesforce1 Platform. Used SQL for creation and modification of the database tables and sequences.

Worked on different applications using Salesforce platform which are developed based on Visualforce pages and Aura. Deployment/Continuous Integration experience through Tortoise GIT/GITHUB, ANT.

Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects. Worked on data migration from databases to SFDC using Data Loader.

Patch Management, patching the servers. Package Installation/upgrades and Kernel upgrades.

Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Work on complex data migration projects using Data Loader tool.

Strong experience in Web based pages and site design using HTML, CSS, XML, XSLT, JavaScript, Bootstrap JS, Node JS, Angular JS, and Ajax. Architecture and created multiple lightning components and LWC to enhance the existing functionalities.

Environment: Salesforce.com, Salesforce Lightning, Apex (Classes, Controllers, Triggers), Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash Boards, Data Loader, Custom Objects, Tabs, Accounts, Leads Emails, Eclipse IDE, and Windows.

Client: Charles Schwab Corporation, Texas, U.S (Jan 2020 - May 2022)

Role: Salesforce Developer

Description: The Charles Schwab Corporation is an American multinational financial services company. It offers banking, commercial banking, investing and related services including consulting, and wealth management advisory services to both retail and institutional clients.

Responsibilities:

Experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements. Involved in deployment using the change sets, CI/CD tool such as Auto Rabbit.

Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and Triggers.

Worked with Lightning Process Builder for visualizing and creating automated business processes.

Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed. Responsible for Data load operations using Force.com Apex Data Loader.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Lightning, Force.com, and Web Services.

Used Vs Code, Sublime Text, Notepad++, Force.com, Developer console IDEs for development of Apex classes, Visualforce pages, Triggers and changing meta-data.

Environment: Salesforce.com, Apex Language, Salesforce Lightning, Service Cloud, Aura, Apex Classes, Controller Classes and Apex Triggers, Apex Data Loader, SOQL, SOSL, Change Sets, Force.com IDE, REST API, Jira, Windows.

Client: MFT Internet, Howrah, India (Jan 2019 - Nov 2019)

Role: Salesforce Developer

Description: MFT is a telecom company, provides Broadband Services, Internet Leased Line Services, cable television, data center services, IT infrastructure services, telephone and security services to residential and business customers. I worked in a development team which is responsible to develop the requirements and bug fixes in the application.

Responsibilities:

Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Used Informatica Power Center with SFDC Cloud for extraction, transformation and load (ETL) of data in the data warehouse. Performing the UI related activities including Page layout configuration.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Developed various Lightning Components, Events and Lightning Applications.

By using SOAP and REST, integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com. Worked on Lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

Environment: Saleforce.com Platform, Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, HTML, SFDC Sandbox, Visual Studio, Jenkins.

Client: Manipal Cigna Health Insurance (Cognizant), Mumbai, India (Dec 2017 - Dec 2018)

Role: Salesforce Developer

Description: Manipal Cigna Health Insurance is a standalone health insurance company. It is providing individual insurance, family floater, critical illness, personal accident, group Mediclaim’s, top-up, cash policy, and overseas travel cover to meet diverse medical needs.

Responsibilities:

Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh. Designed and build custom applications using Force.com and Visualforce.com.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component. Performed tasks for Data Migration like Data mapping and Data loading.

Implemented Salesforce.com web services client using sales force web services API, Java, XML and partner WSDL.

Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.

Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Worked on Lightning Web components (LWC), Converted buttons to LWC. Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML 5, CSS 3, JavaScript, jQuery, Bootstrap, Media Queries, AJAX. Worked on the Visualforce page enhancements as part of UI overhaul of the company’s website.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Web services API, Data Loader, Data Migration, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Page Layouts, Reports, Dashboards, JIRA, Visual Studio, Windows.

Client: First cry, Pune, Maharashtra, India (Jan 2016 - Dec 2017)

Role: Salesforce Administrator

Description: First cry is an e-commerce company. It offers to their customers to purchase various types of products online like cloths, accessories for kids, and adults. It is having modules like shopping, profile, wish list, cart, order history etc. Based on customer interest, it filters the items and displays to the customer.

Responsibilities:

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Implemented CI/CD pipelines using Jenkins, Git, and Bitbucket to ensure smooth deployment of Salesforce applications. Implemented Single Sign-On with SAML on force.com.

Worked with DBA team for database performance issues, network related issue on Linux / Unix Servers and with vendors for hardware related issues. Designed and developed Service cloud and integration.

Worked on the development of SFDC B-2-B solutions using Sales and Service Cloud Infrastructure along with nCino for automation and SOM from Commerce Cloud. Developed various Lightning Components, Events and Lightning Applications. Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.

Developed Apex Triggers, Apex Classes and Test methods, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in application.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members. Deploy using Force.com IDE tool, Changesets & Eclipse for the sandbox to production environments.

Involved in Development of Test plans, Test Execution, S/W Verification and Defect Management.

Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Sales cloud, Apex Classes, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.

Akhil Penumatcha

Salesforce Developer

Phone No : 252-***-**** Email ID: ad0zef@r.postjobfree.com

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