Jon-Micah Milbourn

***** *** ***** ******** ** Cypress, TX · 832-***-****

ad0zec@r.postjobfree.com

Project managing, logistical, and customer relations professional with 20+ years of experience and knowledge in the Oil and Gas, Retail, and B2B markets. Exceptional interpersonal skills with the proven ability to create value and achieve results in any setting. Technologically proficient in software apps including but not limited to EXCEL, SAP, DDI, REDWIRE, and Papermaster which capitalize on timely communication and inventory accuracy.

Experience

May 2023 – Present

Production Manager – Reddy Ice

Prepare production schedules, PM schedules and rebuilds based on life cycles of equipment.

Write and implement SOP’s for a more efficient production.

Document how-to complete repairs and rebuilds and then used it to create training programs.

Order and maintain parts inventory.

Exceed production goals and objectives as set forth by management.

Responsible for the supervision, development, and on-going coaching of 9 direct reports. Complete quarterly/annual performance reviews.

Coordinate with other plants within several markets to provide support to under-performing plants.

November 2021 – May 2023

Distribution Manager - Reddy Ice

Developed and improved relationships with local distributors.

Worked directly with Production to keep JIT inventory cycling weekly.

Oversight of distribution operations while tracking KPI as defined by management. Responsible for the supervision, development, and on-going coaching of 7 direct reports. Recruited and trained staff including forklift operators, first responders, dock clerks, pallet repairman.

Responsible for keeping location properly staffed while limiting overtime.

Implemented LEAN, 5S and Kaizen bombs, which promoted a culture of Safety First and limited waste.

Wrote and implemented numerous SOP's pertaining to daily activities.

Prepared P&L statements.

Developed Excel spreadsheet with code to track sales patterns.

Re-arranged inventory in ice vault reducing load times by over 50%.

Tracked and analyzed financial performance when variances existed and defined plans to align financial performance with targets.

Wrote inventory program that automated purchasing reports and production needs based on previous months sales patterns and future projections.

2013 – 2021

Account Manager – Janitor’s Warehouse

Developed long-term relationships with a portfolio of clients, connecting with key business executives and purchasing agents. Manage and develop vendor accounts to use as secondary suppliers when the manufacturer backorders key inventory items. Acquired and maintained new accounts through telemarketing, outside sales and B2B marketing campaigns. Revived old and dead accounts that had been previously lost under past salespeople. Ran reports through DDI and Papermaster to maximize customer buying patterns and hold inventory at the appropriate levels. Developed and implemented new procedures for warehouse and trucking to eliminate wasted time in the morning, which reduced overtime by 3%. Responsible for billing and collecting past due accounts.

2008 – 2013

Receiving Manager/Operations Manager, Ashley Furniture

Originally hired on to run the receiving department and was promoted within 12 months to Operations Manager for the distribution center.

Managed logistics for relocating warehouse from Gillingham in Humble to Airtex Rd in Houston, TX. Managed 7 departments, and over 300 employees.

Responsible for keeping inventory accuracy above 98% at all times and stock filled to allow zero backorders by creating futures quarterly reports.

Outsourced deliveries through logistics companies to eliminate insurance expenses, vehicle maintenance and employee insurance that lowered our over-all expenses by 7%. Implemented new working standards that eliminated waste and reduced overtime. Maintained OSHA 9001 certifications.

Ran nationwide store-to-store Zoom meetings with every retail store and distribution center to network problems and alleviate future issues that have already been resolved by other locations.

2004-2008

Receiving Supervisor/PPI Safety Engineer – Baker Hughes – Baker Oil Tools

Responsible for unloading multimillion dollar raw and finished goods unharmed and sending them on to the next work station to either be assembled, warehoused or machined.

Ran bi-monthly inventory counts to establish above satisfactory inventory accuracy. Trained all new hires on SAP software and forklift training classes.

Worked with Management and OSHA to establish and implement practices and policies that would ensure a safe working environment, while maintaining OSHA 9001 certifications.

Recorded all safety violations and accidents to improve standard practices to reduce and eliminate future incidents.

2000 – 2004

Warehouse Manager – ATCO Packaging

Single-handedly ran and maintained stock levels, inventory accuracy above 97%, and safe working environment for janitorial and shipping supply company.

Routed trucks for the following morning deliveries and loaded trucks in order for expedited deliveries.

Utilized freight companies when needed to ship out of town deliveries.

Maintained and improved customer relations through will-call pickups and phoned in orders.

Education

may 2008

asmgt - asmkt, nhcc

Graduated from North Harris Community College with 2 associate degrees, Management and Marketing, with a 3.7 GPA

Skills

●Excellent communication skills including public speaking, email, phone

●Proficient in multiple software systems including Microsoft WORD, EXCEL, Outlook, POWERPOINT, SAP, Workday, TEAMS.

References

References available upon request

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