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Product Management Technical Support

Location:
Little Rock, AR
Posted:
November 09, 2023

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Resume:

BRENDEN PARKER

***** ****** ****● Little Rock, Arkansas

870-***-**** ●ad0ze8@r.postjobfree.com

Professional Summary

Team oriented and result-driven, with a strong foundation in programming and software. Adept at utilizing a diverse range of software tools and platforms. Committed to continuous learning and actively involved in volunteer work within local communities. Proven experience in project/product management, product analysis, and technical support.

EDUCATION

Bachelor of Science, Computer Science

University of Arkansas at Pine Bluff, Pine Bluff, Arkansas

General Studies

Arkansas Northeastern College, Blytheville, AR

ACTIVITIES/HONORS

Member, Association of Computing Machinery (ACM) 2018-2020

Member, Transfer Student Organization 2017-2020

First Orion Product Management Apprenticeship (Nov 2021 - Feb 2022)

SKILLS

Software: MS Office ●Jira ●Confluence● Amazon Cloudwatch● Visual Studios ● ServiceNow ● ReadMe ● Postman

Programming Languages: C++ ● Python, HTML● CSS

Operating Systems: Windows● MAC

VOLUNTEER WORK

Verizon Innovation Learning, Pine Bluff, AR October 2019-2020

●Chaperone middle school students during STEM activities

●Worked with a team of ten students to build a robot using Lego Mindstorm

Pine Bluff High School, Pine Bluff. AR February 2019

●Assisted tutor with teaching high schools students to program using Python and Raspberry Pie

Community of Maumelle

●Youth football coach for Maumelle Hornets 9U team

●Maumelle Youth Football Organization (recordings, concessions, fundraisers, etc.)

May 2023 - Present

EXPERIENCE

First Orion, Little Rock

●Completed a four month rigorous Product Analyst Apprenticeship program gaining knowledge about the company and its products

●Utilize Confluence to help groom, edit, gather and create requirements for business and products

●Utilize Jira in order to create stories, tasks, epics, etc.. Also to maintain track records of tickets made for engineers to manage sprints, backlogs and immediate actions

●Created, completed, tickets and change request in ServiceNow

●Worked in Amazon Cloudwatch to run queries and utilize watchlogs.

●Helped maintain, and create knowledge based articles for internal knowledge base page for company products

●Created and maintained company developer portal while utilizing ReadMe as well as HTML and CSS

●Held standups for clients run test pilot with products as well as creating slide deck summaries for averages and performance knowledge

●Managed, multiple projects that dealt with the importance of company compliance and FCC compliance

●STIR- Shaken Knowledge working with verification, authentication, proxy reporting, and tableau.

●Tested and verified API endpoints for integration environment to transition customers to production while utilizing postman for the process

November 2021-October 2023

Men’s Warehouse, Little Rock

●Use pos system to browse and maneuver through different applications

●Measure customers with tape measure to create a better more tailored fit for customer

●Use ruler and chalk to create marks for alterations on garments for customers

●Operate press to remove wrinkles from garments purchased or rented by customers

Warehouse Picker, Martin Brower, North Little Rock

●Operate manual pallets jack to maneuver around the warehouse at safe pace

●Listen to a headset to pick out correct merchandise from racks

●Read labels to ensure correct merchandise is on the order

●Operate a wrap machine to ensure air tight wrapping around the carts

Overnight Stocker, Walmart Supercenter, Conway, AR May 2020-Present

●Stock merchandise to ensure availability for customer purchases

●Utilize handheld Telxon to scan, label, and bin merchandise by department

●Utilize team lifting when necessary to prevent unwanted accidents due to back injuries or strains

●Zone and face merchandise to provide a visually appealing and pleasant customer shopping

●Greet customers with a warm friendly welcome and assist with locating/loading merchandise as needed

Maintenance Associate, Bossman Steamers, Pine Bluff, AR October 2019-April 2020

●Ensured designated facilities were properly cleaned and prepared for daily business

●Utilized manual cleaning equipment and tools to mop, sweep, and dust floors, furniture, and windows

Production Associate, Denso Manufacturing, Osceola, AR Summer 2019

●Worked as part of a team on an assembly line building blower and heater cases for Toyota and Honda automobiles

●Identified parts to ensure product was assembled correctly

●Visually inspected product to ensure quality standards were met

●Repair defects in misassembled parts

Production Associate, Denso Manufacturing, Osceola, AR November 2017-August 2018

●Worked as part of a team on an assembly line building blower and heater cases for Toyota and Honda automobiles

●Identified parts to ensure product was assembled correctly

●Visually inspected product to ensure quality standards were met

●Repair defects in misassembled parts

●Nominated for Employee of the Month

Production Associate, Temps Plus Staffing, Osceola, AR May 2017-November 2017

●Assembled blower and heater cases for automobiles

●Promoted to full-time hire within six months



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