LYNNE R. ESTES

**** ********* ***** ~ Riverside, California 92505

Mobile: 951-***-**** ad0ze6@r.postjobfree.com

SUMMARY

Dynamic, detail-oriented Supply Chain Management Professional with 25 years of diverse experience and expertise. Self-motivated and responsible with proven ability to multi-task successfully against challenging timelines. Accustomed to wearing many hats at the same time. Excellent teaming and leadership ability with superior communications and interpersonal skills with colleagues and customers. Experienced with ISO 9000 registration and audit procedures as well as SOX Compliance.

EDUCATION

Bachelor of Business Administration with Concentration in Marketing, 2000

NATIONAL UNIVERSITY, Orange, California

Master’s in Global Management, 2017

NATIONAL UNIVERSITY, Orange, California

CERTIFICATIONS

Certification in Supply Chain Management, Fall 2007

UNIVERSITY OF CALIFORNIA, RIVERSIDE, Riverside, California

TECHNICAL SKILLS

Microsoft Dynamics AX, 2009, 2012R3 and D365. Proficient in Epicor-Vantage and QAD-MAS 90, MFG Pro, ImageID and ILogistics systems, Microsoft Office Suite, Project and Outlook, SharePoint and CRM. Visio Flowcharting, BaaN, SAP and Oracle. Familiar with functionality of Electronic Data Interchange (EDI) within and outside the organization. Symantec Backup, Microsoft Exchange Server, Basic understanding of SQL reporting and data structure. Exposure to POS data transfer. Willing to travel.

MILITARY SERVICE

US NAVY, MARINE CORPS AIR STATION, El Toro, California

Aviation Machinist Mate June, 1994 – June, 1997

EXPERIENCE

ArmaninoLLP, Riverside, California

Senior Consultant April, 2022 – May, 2023

Hands-on support and system enhancement within multiple modules for D365 F&O, including Procure to Pay, Order to Cash, Warehouse Management, and Product Information Management.

Collaborate with other users on issues related to Transportation, Master Planning and Production for customers within the Food, Hi Tech, Security and Biotech space.

Provide solutions independently, or as an escalation point to less senior resources

Analyze and document system and business requirements

Creating design documents for new enhancement requests

Setup system and configure according to customer requirements

Develop test scripts for customers testing phase

Train end users on the FSC system

Make recommendations for new processes and procedures

Develop reports and dashboards utilizing the FSC tools

Build strong relationships with clients

Coach and mentor junior team members

Hands-on support and system enhancement

· Provide solutions independently, or as an escalation point to less senior

resources

· Analyze and document system and business requirements

· Creating design documents for new enhancement requests

· Setup system and con!gure according to customer requirements

· Develop test scripts for customers testing phase

· Train end users on the FSC system

· Make recommendations for new processes and procedures

· Develop reports and dashboards utilizing the FSC tools

· Testing and documenting the resolution

· Build strong relationships with clients

· Contribute to the growth and e(ciency of the Managed Services team

· Coach and mentor junior team members

· Participate in internal initiatives related to improving our systems,

metrics, and processes

· Participate in formal and informal knowledge sharing sessions

MCA Connect, Riverside, California

Senior Consultant June, 2021 – April, 2022

Analyze business requirements and translate those requirements into fully realized business processes and solutions that implement industry best practices within D365 F&O modules with specific focus on Procure to Pay, Order to Cash and Warehousing.

Serve as key resource in implementing and configuring applications to meet business requirements.

Fundamental understanding of Supply Chain management, Accounting principles and financial operations of businesses customer service, field services, manufacturing and retail concepts.

Work closely with clients to automate and integrate third party applications to develop a system to meet their Enterprise business needs.

Improve visibility and efficiency in customer ordering, selling, invoicing, and reporting.

Streamline cost accounting, inventory management, master planning and warehouse management for client.

KISHIGO, Fountain Valley, California

Director of Customer Service April, 2019 – June, 2021

Manage the day-to-day operation of 7- member Account Management and Customer Success Specialist Team.

Train staff to recognize and be accountable for efficiencies, waste reduction, safety and quality.

In conjunction with Purchasing and Warehousing, manage inventory at two major warehouses to maintain adequate stock for customer requirements.

Develop and implement continuous improvement activities associated with domestic and custom production.

Drive change to effect sustainability for continuous improvement culture.

Build a process and system to improve project implementation.

Establish and maintain a working environment conducive to positive morale, quality, creativity and teamwork

Review financial and performance data to measure productivity and goal achievement and to determine areas needing cost reduction and process improvement.

LRE Enterprise, LLC

Contractor/Consultant May, 2017-April, 2019

Contract and consulting work primarily related to Operations and Supply Chain functions.

Function as AX subject matter expert.

Customer support for projects related to retail operations within Retail and Food space as well as Biotech.

User shadowing on the floor as well as within ERP to mimic physical, functional activities to the system.

Liaise with Users and MS Engineers/Developers to Manage; troubleshoot and resolve user requests and problems for Dynamics AX.

Manage and maintain AX environments (Production, Development, Test).

Analyze the design and development of solutions to improve functionality within AX.

Manage implementation of new modules.

Lead and manage special projects related to AX System Performance and Functionality

STATCO ENGINEERING, Huntington Beach, California

Business Analyst September, 2016 – April, 2017

Business Analysis primarily related to Operations and Supply Chain functions.

Provide support in the Financial modules (AR, AP, GL, FA) as well as Inventory, Sales, Purchasing, Projects, Organization and System Administration modules.

Work with Statco-DSI leads and end-users to understand issues, resolve, document and train users in systems and processes.

Liaise with Users and MS Engineers/Developers to Manage; troubleshoot and resolve user requests and problems for Dynamics AX.

Manage and maintain AX environments (Production, Development, Test).

Manage and maintain Management Reporter environment.

Monitor system and respond to alerts as needed.

Analyze, design, and develop solutions to improve functionality of systems and functional processes.

Lead and manage special projects related to capacity planning for inventory control, AX System Performance and Functionality.

CLEAN ENERGY FUELS, Newport Beach, California

Business Analyst January, 2014 – August, 2016

Business Analysis primarily related to Operations and Supply Chain functions.

Liaison between Hitachi Consultants and AX Developers to manage systems interface for full supply chain functions to understand the system from a business perspective.

Identify opportunities to improve systems and processes, and to act on those opportunities.

Business Requirements Development including full LOB Approval, Unit testing, UAT and Validation.

Partner with the appropriate cross-functional departments such as Information Technology, Accounting, Finance, Purchasing, Materials and Warehousing to improve ERP

Project Management related to UPS Worldship, consolidated shipping queue and Set-up contact for Construction of new stations and Commissioning Service Agreements focusing on warehousing and inventory within Dynamics AX Warehousing and Transportation modules.

Design and run reports to accurately document valuable metrics in support of the departmental goals.

Develop and report performance measurements primarily within WMS and provide the necessary support to maintain and improve customer satisfaction.

Work in conjunction with in-house consultants to translate POS data from GP to Dynamics AX.

TROJAN BATTERY, Santa Fe Springs, California

Interim Director of Customer Service /Customer Systems Manager November, 2012 – January, 2014

Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate responses to our customers.

Implement continuous improvement process.

Ensure compliance to foreign and domestic laws and regulations regarding all import/export documentation requirements.

Partner with the appropriate cross-functional departments such as Information Technology, Accounting, Finance, Purchasing, Materials and Warehousing to improve ERP.

Work closely with Trojan Operations and materials groups and outside freight forwarders to improve freight efficiencies and costs.

Review regular sales orders and pipeline forecasts with Trojan Operations to ensure efficient product build schedules to guarantee customer delivery dates.

Develop and report performance measurements and provide the sales team with the necessary support to maintain and improve customer satisfaction.

Establish method and implement a review process of all open orders to completion of transactions and maximize shipping loads and look for up-selling opportunities of accessories and situational capacity discounts.

Act as the Customer Service and Sales functional lead in the implementation and maintenance of a CRM system.

Collaborate in establishing and improving best practices for disseminating real-time sales and customer information.

POLYMER LOGISTICS, Riverside, California

Systems/Operations Manager March, 2008 – May, 2011

Manage order cycle from receipt through invoicing for customer distribution sites across the U.S.

Collaborate in establishing policies, procedures and processes for operational demand planning for new and existing customers.

Customer Service management including all supply chain issues for food handling into retail locations (Fresh & Easy, HEB, Safeway, WalMart, Wild Rocket).

Manage systems and IT functions through servers and networking with Corporate Office in Israel.

Monitor systems interfaces through use of proprietary, as well as SAP based programs

Manage inventory at warehouses and at customer/grower sites to maintain adequate stock and understand asset location throughout the supply chain. Cycle time reporting for internal and external use.

Production planning to ensure adequate stock based on cycle.

Auditing at store and DC to understand product misuse and increase in dwell time.

Investigate and resolve customer issues to ensure exceptional customer service.

PACIFIC CONSOLIDATED INDUSTRIES, Riverside, California

Product Support Manager August, 2006 – February, 2008

Evaluate current spares Quoting and Sales Order process and eliminate non-value-added steps and redundancies.

Establish and develop new ERP system to include processes and accurate data implementation.

Manage KPI’s using SAP Crystal Reporting.

Develop and train Product Support personnel ensuring accurate data entry into the Quoting and Sales Order modules.

Create open lines of communication and develop new customer relationships while maintaining integrity within the practices and procedures developed by the company.

Production planning for manufacture of product spares in support of larger assemblies.

Work efficiently and effectively with Military and commercial customers to create project timelines.

Participation and proactive effort to achieve departmental and company goals.

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