Customer Service Twin Falls
Resume:
Tiffany Carter
Twin Falls, ID *****
*************@*****.***
To obtain a rewarding and challenging position that will allow me to utilize my current skills and offer opportunity to acquire new skills to be an asset to my employer. Authorized to work in the US for any employer
Work Experience
Patient Access Specialist
St. Luke's Health System - Twin Falls, ID
May 2022 to July 2023
• Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication - both verbally and in writing.
• Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage.
• Utilize a variety of technology, tools, and resources to support departmental workflows.
• Performs one of the following workflows with attention to detail, accuracy and efficiency:
• Call front lining
• Patient Registration
• Scheduling
• Referral Coordination
• Order Transcription
• Pre-Authorization
• Benefit Verification
• Patient Obligation Estimates
• Performs other duties as assigned.
Softgoods Sales Associate/Softgoods Manager
Sportsman’s Warehouse - Twin Falls, ID
October 2017 to May 2022
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Assist customers in the clothing and footwear departments.
• Interview and hire employees
• Manage and train staff per company guidelines, including product and sales training, ensuring that each employee receives the required training on a semi-annual basis
• Address employee complaints
• Discipline, coach, and terminate employees
• Determine and input employees’ schedules in time and attendance system following payroll budget guidelines.
• Manage employees’ exceptions in time and attendance system and complete payroll in a timely and accurate manner.
• Plan, determine, and distribute work to employees
• Evaluate employees’ efficiency and productivity
• Perform opening and closing duties per company standards
• Manage department inventory by working closely with ICS
• Supervise merchandising of department while maintaining company standards
• Run price change reports daily and ensure they are completed by required deadlines
• Ensure that the entire department is clean, faced, and straight at all times
• Work closely with buying staff to recognize sales trends and customer needs
• Perform other tasks as necessary and assigned by management Education
Diploma
Roxana High School - Roxana, IL
Skills
• Customer service (10+ years)
• Organizational skills (10+ years)
• Problem solver (10+ years)
• Team player (10+ years)
• Scheduling (10+ years)
• Communications
• Machine Operator
• Receptionist
• Inventory (10+ years)
• Management (3 years)
• Bus Driving
• Time & Attendance Systems
• Sales
• Microsoft Office
• Leadership
• Employee Evaluation
• Microsoft Word
• Microsoft Excel (5 years)
• Microsoft Powerpoint (5 years)
• Communication skills
• Supervising experience
• Medical Records
• Medical Scheduling
• Clerical Experience
• Hospital Experience
• Epic
• Insurance Verification
• Medical receptionist
• Computer skills
• Front desk
• Administrative experience
• Office experience
• Medical Office Experience
• Medical Terminology
• Medical Billing
• EMR Systems
• Transcription
• ICD-10
Assessments
Supervisory skills: Motivating & assessing employees — Proficient March 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS SUMMARY
● Computer Savvy
● Customer Service
● Scheduling
● Exceptional listener and communicator
● Positive Attitude
● Productive worker with solid work ethic
● Goal-Driven Leader
● Innovative Problem Solver
● Flexible Team Player
● Ability to effectively Prioritize
● Exemplary Planning and Organizational skills
● Great attention to detail
Contact this candidate