ANDRIA HAMILTON

**** ********* *** *********, ******** 21230 667-***-**** ad0zdq@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional who combines strong customer services skills with valuable healthcare industry experience. Able to support the physicians and clinical staff with administrative functions of the front office.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Fully capable of organizing large number of records and documents.

Able to assess workflow priorities and respond to departmental needs accordingly.

Word Process specialists

Transcription experience

Secretarial experience

KEY QUALIFICATIONS

Medical Billing Medical Administrative Patient Registration Medical Terminology

Medical Records Management Medical Practice Management Systems Introduction to CPT

ICD-9-CM ICD-10-CM Coding Charge Entry Payment Posting Denials Appeals Referrals

Accounts Receivable Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Prime Suite EHR

Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle

Healthcare Payers Managed Care (HMO, PPO, and POS) Medicare / Medicaid Government Payers

Third Party Payers HIPAA Compliance Medical Charts Basic Anatomy & Physiology

EDUCATION

PG County College – Certified Early Childhood Education, 2000

Washington School of Secretary- Certification of Word Processor, 1988

Jerco Bible College- Bachelors - Biblical Studies, 1999

Ultimate Medical Academy – Diploma – Medical Office and Billing Specialist, 2016

PROFESSIONAL EXPERIENCE

Gilcrest center Howard County, Columbia, MD 07/2023 - Present

Front desk medical receptionist

Greet visitors and Gilcrest to employees.

Determine nature of business and provide appropriate information, referring to appropriate staff members or departments.

Assist office assistance with distribution of item and/or package to appropriate staff.

Answer visitors and employees’ question, based off knowledge of Gilcrest and department organization and policy, and notify supervisor of difficult situations.

Perform various related clerical duties including but not limited to; typing tables and forms, filing, opening distributing/or collecting mail, photo coping; scanning, maintaining logs of item such as deliveries of routine information received to the office; posting transaction and information into computer and performing simple routine calculation. (Addition and subtraction) such as totaling items and column on logs.

Utilizing the OpenScape Contact Center Client Desktop application to answer telephones and system call back.

Take and relay message. Provide approval information from callers and record and transmit message based on HIPPA protocol.

Utilize EPIC as a resource to; (1) identify interdisciplinary team provided care for person cared for by Gilcrest. (2) identify HealthCare Decision Maker a person cares for by Gilcrest (3) Provide appropriate team members cards, letters and notes of gratitude received from families, friends, and patients.

Maintain work area and mail room in a clean and orderly condition.

Other duties as assigned to assist different departments with clerical duties. Also with organization of events, as needed.

America’s Best Contacts & Eyeglasses, Annapolis, MD 10/2017 – 12/2019

Medical Front Desk Receptionist

Greeted patients and visitors, answered phones, scheduled appointments, and referred inquiries.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient accounts and obtained, recorded, and updated personal and financial information.

Verified insurance coverage, collected co-pays, and checked prescriptions.

Filed, collected, and expedited third-party insurance claims.

Protected patient rights by maintaining confidentiality.

D.C. Department of Health, Washington, DC 10/1999 – 05/2004

Unit Secretary

Performed a range of clerical duties that supported the operations of the unit.

Served as an important link in the communication chain and ensured information was transmitted between nursing personnel, hospital personnel, physicians, patients, family members, and other guests.

Answered inbound phone calls, delivered messages, ordered supplies and kept work areas neat and clean.

P.G. Department of Social Services, Landover, MD 06/1994 – 09/1996

Legal Clerk

Answered inbound phone calls and responded to inquiries from members of the public.

Provided information related to the company and followed policies, procedures, and facility safety rules.

Completed tasks in a timely manner and protected confidential information.

The American Journal of Psychiatry, Arlington, VA 02/1989 – 07/1992

Editorial Secretary

Worked directly for and provided close administrative support for an executive.

Answered inbound phone calls, processed manuscripts, and distributed mail to individuals.

Monitored supplies, maintained files, and kept all information confidential.

Claims Administration Corporation, Rockville, MD 02/1988 – 10/1991

Word Processing Operator

Processed incoming letters and documents from a batch on the word processing machine.

Polite individual who recognized the role as service provider and maintained the utmost professionalism.

Sorted and filed paperwork, searched files for specified information, and provided answers to inquiries.

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