JIMMY DICKENS

ad0zdj@r.postjobfree.com 984-***-**** Raleigh, NC 27610

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Housekeeping Operations Manager Duke Health- Raleigh, NC

October 2022- Present

WORK HISTORY

Housekeeping Operations Manager Duke Health- Raleigh, NC

October 2022- Present

Establishes and annually reviews standards and work procedures for all housekeeping staff.

Plans work and staffing schedules and areas of work to ensure adequate services are rendered.

Assists in the hiring process; interview, hiring and training of new associates .

Orients, develops, and supervises all supervisory/housekeeping staff.

Conducts regular inspections and makes recommendations to the facility .

Monthly reporting of goals, accomplishments, and future plans .

Staff education and training .

Communication with staff, administration, and other departments .

Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program).

Master Barber/Owner Amazing Cuts - Kennesaw, GA

November 2001 - December 2021

Used clips and shears to complete various types of fades, shaves and cuts.

Consulted with clients to assess personal style preferences and unique needs.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Oversaw employee schedules to maintain adequate coverage.

Oversaw all business operations and made strategic decisions.

Kept business compliant with applicable government standards.

Managed business customer service, responding to requests and concerns promptly.

Answered incoming telephone calls and scheduled appointments for clients

Consistently received positive performance reviews from guests.

City Councilman City of Kennesaw - Kennesaw, GA

Jan 2018 - Jan 2020

Fostered climate of collaboration between general public, city manager and members of city council.

Used public gatherings, community events and direct relations to keep constituents happy and informed.

Resolved problems, improved operations and provided exceptional service.

Kept up with news on daily basis to stay informed about local, regional, national and international events.

Developed and maintained courteous and effective working relationships.

Carried out day-to-day duties accurately and efficiently

SKILLS

Outstanding Client Retention, Hair Maintenance Expert, Advanced Communication Skills, Product Knowledge, Customer Service, Professional Manner, Strong Leader,

Equipment Maintenance, Teamwork & Collaboration, Active Listening

EDUCATION

W.G. Enloe Magnet High School - Raleigh, NC

High School Diploma

NC State Barber Board - Raleigh, NC Barber License

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