Shironda Burgess

New Haven, CT *****

ad0zd4@r.postjobfree.com

+1-203-***-****

Work Experience

Operations Field Manager

Cordant Health Solutions - New Haven, CT

May 2022 to Present

Essential Responsibilities:

• Train new hires in assigned region

• Travel to client offices to train, support, and cover for direct reports

• Coordinate staffing coverage of accounts

• Make recommendations for LCS schedule / hours adjustment based on need

• Manage and order team supplies through appropriate vendors on a weekly basis (and follow up documenting orders in HC1)

• Approve payroll for internal (bi-weekly) and agency (weekly) staff

• Monitor overtime, manage OT approval, and manage schedule changes or coverages as necessary

• Conduct candidate interviews for open positions and collaborate through the hiring process

• Coordinate with Regional Business Development Representatives (RBDR) and follow-up regarding frequency reports

• Work with FOD through necessary disciplinary processes of direct reports

• Contact direct report each week to review progress and any holds, missing information, training requests, or other needs

• Maintain relationships and regularly visit existing lab clients to proactively handle any service issues and ensure compliance with all Cordant SOPs and polices

• 75% local travel + some overnights will be required

• Must be willing to travel within region with little notice (24 hours or less) CSP (customer Service Personal) and People Center Representative H&R Block - New Haven, CT

December 2016 to April 2023

Greeting customers, answering telephone, stocking supplies, cleaning of the office environment, faxing, and acting as a cashier to assist customers paying. Document collection and document review to insure the right preparer is matched to clients needs. In the people center answering calls about products and services. Answering calls for assistance with login information or setting password. Assisting employees with minor technical issues or problems and escalating a call to a different department when appropriate. Authorization Specialist

PACT - West Haven, CT

July 2020 to April 2022

Medical Front Office Receptionist/Call Center. This person MUST have previous and current medical office experience. Knowledge of electronic medical records, insurances (PPOs, HMOs), referrals, authorizations and the ability to verify eligibility by telephone and/or online. Must be able to multi-task in a fast-paced environment, a fast learner, self-starter, attention to detail and works well with our team. Job Responsibilities:

• Insurance verification

• Maintains a high level of customer service with patients

• Assist with patient registration, and accurately enters the patient information into EMR system.

• Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment.

• Maintains daily scheduling and confirmation of patient appointments.

• Responds to a heavy volume of incoming calls for appointments and other requests.

• Collects patient’s insurance and prior balances on file. Able to explain payment policy/billing procedures and patient financial responsibility.

• Clinical review.

• Distribute faxes.

• Prepares and files patient forms.

• Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.

• Entering home care patient face sheet information and checking insurance coverage information. Contact Tracer

AMN Healthcare - Hartford, CT

December 2021 to March 2022

• Place phone calls to newly diagnosed patients and potentially exposed people

• Follow a script when interviewing people

• Ask questions that help someone remember who they’ve been in close contact with

• Educate contacts on approved protocol to reduce the risk of spread

• Collect and document necessary information into a CRM

• Understand symptoms, infectious periods and treatments

• Protect patient privacy

Enumerator

U S Census - New Haven County, CT

July 2020 to October 2020

Collecting information for the US census. Going door to door with great customer service gaining information to do a population count in my local neighborhood. Medical Office Receptionist / Medical Facilitator

Unlimited Staffing - New Haven, CT

August 2018 to July 2020

1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. 2. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies. 3.Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter and accepts and processes fee for service payments. 4. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and instructions for procedures. 5.Obtains patient charts, medical records and lab reports and verifies for completeness. 6. Maintains inventory of office supplies and educational material. Laboratory Associate

Yale New Haven Hospital - New Haven, CT

November 2005 to August 2018

Experienced Laboratory Associate of 15 years with Medical Office Skills. Sorting, separating, and distributing specimens to their appropriate areas. Spinning, aliquoting and separating specimens for testing.

Education

B.S. in Sociology

Albertus Magnus College - New Haven, CT, US

August 2014 to May 2021

Certificate in Medical

Gateway Community College - New Haven, CT, US

September 2003 to December 2019

Skills

• Microsoft Office (10+ years)

• Meditech (2 years)

• Medical Terminology (10+ years)

• Medical Records (2 years)

• Medical Billing (10+ years)

• Medical Coding (10+ years)

• EKG (10+ years)

• Epic (8 years)

• Centricity (5 years)

• Insurance Verification (4 years)

• Windows Xp (10+ years)

• Multi-Line Phone System (10+ years)

• Customer Service Skills (10+ years)

• Data Entry (10+ years)

• Office Assistant (10+ years)

• Call Center (10+ years)

• Cash Handling (7 years)

• Quickbooks (3 years)

• Front Desk (3 years)

• Front Office (3 years)

• Reception (3 years)

• Lab Assistant

• DNA

• Clinical Research

• Medical Receptionist (4 years)

• Medical Scheduling

• Medical Office Experience (6 years)

• Hospital Experience

• Door-to-Door Experience

• CPT Coding

• EMR Systems (10+ years)

• Analysis skills

• CRM software

• Clerical Experience

• HIPAA

• Clerical Experience

• HIPAA

• Triage

• Phone Etiquette

• ICD Coding

• Filing

• Typing

• Mobile applications

• HCPCS

• SharePoint (5 years)

• Customer support

• Salesforce

• Leadership (2 years)

• EMR systems

• Medical records

• Epic

• Medical terminology

• Medical coding

• HIPAA

• Hospital experience

• ICD-10

• Medical office management

• Clerical experience

• ICD coding

• Customer service

• Laboratory experience

Certifications and Licenses

First Aid Certification

Certified Notary Public

Guard Card

CPR Certification

Contact this candidate