Ruth Samaniego

*** ****** ***** **

Forney, Tx **126

Cell: 469-***-****

ad0zcs@r.postjobfree.com

Summary

Dynamic professional with over eight years of proven experience in office administration, customer service, and managing day-to-day operations. Seeking a challenging position with a progressive organization which could utilize an individual with innovative capabilities, strong work ethic, and effective communication skills. Hands on experience in interacting with patients, their families and physician’s offices to resolve their concerns. Demonstrated ability to develop and implement policies and procedures that direct and support the provision of services.

Professional experience

Optum Healthcare Dallas, Tx Clinical Administrative Coordinator 10/2013-04/2016

Assistant to Dallas Homecare Director (Optum).

Ensure adequate supplies of materials; take minutes of meetings and other records.

Place all weekly med-orders for high risk pregnancy patients for North Texas.

Send out weekly nursing assessment reports to all active case managers & physicians.

Works directly with patient on answering questions & resolving issues.

Coordinate all communications with external health providers and partners.

Train and coach new staff.

Highly proficient in the use of Solcom, Opus/AS400, Trax Clinical Services, Trax Batch Faxing.

Extremely proficient in MS Office applications.

Assign medical devices and equipment for all patients in Central and Western U.S.

Aguilar Forming Construction Company Dallas, Tx

Receptionist/Customer Service Representative 07/2002-12/2006

Answered incoming calls on multi-line phone and respond to public inquiries in a courteous manner.

Took verbal and written messages and made sure they reached appropriate destination.

Performed general secretarial duties, including – scheduling meetings, travel arrangements, correspondences, reports, copying and faxing, mailing, shipping and receiving.

Set up and maintained files, records and databases, such as extensions, cell phones and office inventory lists.

Consistently maintained a high performance record via exceptional customer service, follow-through, and specific attention to detail.

Additional Skills

Excellent knowledge of medical terminology.

Strong ability to perform several tasks together and complete given assignments before deadlines are reached.

Ability to maintain confidentiality of patients and staff.

Neat and professional appearance.

Notable verbal and written communication skills.

Exceptional customer care skills.

Ability to motivate self, and to work efficiently both in a team setting and as an individual.

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