Jennifer Hargis

ad0zbi@r.postjobfree.com 405-***-****

Del City, OK 73115

SUMMARY

Resourceful Office Manager with more than 19 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Seasoned Pharmacy Technician with 22 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.

SKILLS

Documentation and Reporting

Complex Problem Solving

Verbal and Written Communication

Project Planning

Employee Coaching and Motivation

Team Leadership

Teamwork and Collaboration

Administration and Reporting

Problem Resolution

Staff Training

Accounts Payable and Receivable

Scheduling and Calendar Management

Customer Relations

Invoicing and Billing

Data Entry

Training and Coaching

Training & Development

Conflict Resolution

People Skills

Organizational Skills

Critical Thinking

Data Management

Relationship Building

Planning & Organizing

Microsoft Office

Friendly, Positive Attitude

Supervision & Leadership

Good Work Ethic

Computer Skills

Customer Service

Reliable & Trustworthy

EXPERIENCE

Office Manager

Comfort Care Pharmacy Del City, OK Jul 2005-Oct 2023

Managed office inventory and placed new supply orders.

Used judgment and initiative in handling confidential matters and requests.

Administered payroll and maintained proper documentation of employee personnel.

Reviewed files and records to obtain information and respond to requests.

Recruited and trained new employees to meet job requirements.

Delegated work to staff, setting priorities and goals.

Implemented and maintained company protocols to facilitate smooth daily activities.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Resolved customer inquiries and complaints requiring management-level escalation.

Interpreted and communicated work procedures and company policies to staff.

Monitored payments due from clients and promptly contacted clients with past due payments.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Pharmacy Technician

Lassiter Drug Del City, OK Aug 2003-Jul 2005

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Verified prescriptions and drug labels, documents and packages.

Interpreted and processed medication orders under supervision of pharmacist.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Answered telephones to respond to questions or requests.

Entered prescription information into computer databases.

Operated cash registers to accept payments from customers.

Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Received written prescription or refill requests, verifying information for completeness and accuracy.

Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Cleaned and maintained equipment or work areas according to prescribed methods.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Established or maintained medications and other patient profiles.

Mixed pharmaceutical preparations according to written prescriptions.

EDUCATION AND TRAINING

Some College (No Degree): Business Administration

Mid-America Christian University Oklahoma City

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